AUDREY HOEGENAUER
Dallas
Summary
Results-driven communications professional with an MBA candidacy, experienced in optimizing workflows and enhancing communication in fast-paced environments. Expertise in managing high-pressure situations and fostering cross-functional collaboration to drive operational efficiency and support team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Communications Officer
Southern Methodist University
01.2024 - Current
- Manage high-volume communications, ensuring accuracy, clarity, and timely response across multiple channels
- Coordinate emergency and non-emergency communications, maintaining composure and efficiency in high-pressure situations
- Generate detailed reports and documentation to support operational decision-making
- Collaborate across departments to improve communication workflows and response processes
- Contribute to continuous improvement initiatives that enhance team efficiency and service quality
- Produced reports and maintained accurate records to support organizational operations
- Handled sensitive and confidential information with professionalism and discretion
- Delivered clear, timely communication in high-stress environments
- Supported team operations by identifying inefficiencies and recommending process improvements
Communications Officer
Dallas Baptist University
Dallas
02.2024 - 05.2025
- Evaluated existing communications programs to identify areas for improvement and provided actionable recommendations.
- Collaborated with faculty to align departmental messaging and enhance communication clarity.
- Performed classified data and communications management and routing.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Senior Photographer & Advertising Manager
Dallas Baptist University
01.2024 - 01.2025
- Led digital marketing campaigns that enhanced brand visibility and increased customer engagement
- Strengthened client relationships through proactive communication and responsive service delivery
- Managed multiple projects simultaneously while meeting deadlines and client expectations
- Trained and mentored new team members, ensuring consistent quality and productivity
- Identified operational challenges and implemented solutions that streamlined workflow
Education
Master of Business and Administration -
SOUTHERN METHODIST UNIVERVERSITY
Dallas, TX06-2026
Bachelor of Criminal Justice - Legal Studies
DALLAS BAPTIST UNIVERSITY
Dallas, TX05-2025
Skills
- Crisis communication
- Crisis Management
- Digital Content Management
- Team Support & Leadership
- Cross-functional teamwork
- Decision making
- Analytical skills
- Process improvement
- Multitasking Abilities
- Customer service
- Interpersonal communication
Certification
- TCOLE Certified Intermediate Dispatch License
- Google Project Management Certificate
Timeline
Communications Officer
Dallas Baptist University
02.2024 - 05.2025
Communications Officer
Southern Methodist University
01.2024 - Current
Senior Photographer & Advertising Manager
Dallas Baptist University
01.2024 - 01.2025
Master of Business and Administration -
SOUTHERN METHODIST UNIVERVERSITY
Bachelor of Criminal Justice - Legal Studies
DALLAS BAPTIST UNIVERSITY