Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Hollis

North Augusta,SC

Summary

Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication and security protocols. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.

Overview

4
4
years of professional experience

Work History

Customer Engineer

NCR
Remote, GA
12.2021 - Current
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Explained complex technology-related issues in understandable terms to customers.
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and registers.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Demonstrated increased knowledge of company products and equipment.
  • Efficiently troubleshot and repaired financial equipment to cut company costs and maximize productivity.

PC Technician Intern

Computer Exchange
Augusta, Geogia
09.2021 - 12.2022
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Imaged and prepared new computers for integration into company networks and systems.

Customer Service Associate

Walmart
Aiken, SC
06.2020 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered basic technical support for clients on wide range of company products.

Education

Cybersecurity Networking Certificate - Cybersecurity Networking

Aiken Technical College
Graniteville, SC
12.2021

Tower Technician Certificate - Tower Technician

Aiken Technical College
Graniteville, SC
06.2021

High School Diploma -

South Aiken High School
Aiken, SC
06.2020

Skills

  • Customer Satisfaction
  • Help Desk Support
  • Operation System Software
  • Responding to Technical Questions
  • Maintenance Requests
  • Tracking and Documentation
  • Hardware Replacement
  • Hardware Evaluation
  • Data Connectivity
  • Microsoft Windows and Office
  • Network Configuration
  • Computer Hardware Knowledge
  • Systems Analysis
  • Web Applications
  • Computer Operating Systems
  • Equipment Modification

Timeline

Customer Engineer

NCR
12.2021 - Current

PC Technician Intern

Computer Exchange
09.2021 - 12.2022

Customer Service Associate

Walmart
06.2020 - 12.2021

Cybersecurity Networking Certificate - Cybersecurity Networking

Aiken Technical College

Tower Technician Certificate - Tower Technician

Aiken Technical College

High School Diploma -

South Aiken High School

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Audrey Hollis