Audrey Hoyt
Vineyard,UT
Summary
I have been working throughout my life, and i enjoy working, when working as a team and not someone doing one thing or everything by yourself. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald's Restaurant
08.2022 - 09.2022
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Worked front counter, drive-thru and other areas.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Crew Team Member
Wendys
06.2017 - 09.2022
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- I was being trained to become a manger, working full time, covering shifts for other employees.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Customer Service Representative
Optum Financial
06.2022 - 07.2022
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted available products and services to customers during service, account management, and order calls.
Crew Team Member
Holiday Oil
10.2016 - 10.2017
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Recorded orders by answering customer questions and entering requests in system.
- Worked well with teammates and accepted coaching from management team.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Customer Service Representative
ROI Call Center Solutions
11.2015 - 01.2016
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
Payson High School
Payson, UT05.2014
Timeline
Crew Member
McDonald's Restaurant
08.2022 - 09.2022
Customer Service Representative
Optum Financial
06.2022 - 07.2022
Crew Team Member
Wendys
06.2017 - 09.2022
Crew Team Member
Holiday Oil
10.2016 - 10.2017
Customer Service Representative
ROI Call Center Solutions
11.2015 - 01.2016
High School Diploma -
Payson High School