Audrey Hughes
Tampa,FL
Summary
A skilled Fraud Coordinator with strong problem-solving, analytical skills, and a passion for helping others. Im experienced in navigating complex customer issues with empathy and professionalism. I'm committed to upholding the highest standards of integrity within business operations, ensuring that our values and principles are consistently reflected in all aspects of my work.
Overview
9
9
years of professional experience
Work History
Fraud Investigator
Capital One
03.2024 - Current
- Identify potential risks by conducting thorough investigations and analyzing transaction patterns.
- Review, investigate and resolve claims with transactions of suspected fraud.
- Ensure strong attention to details to prevent errors in processing claims.
- Perform detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Maintain accurate records and documentation of fraud cases.
Administrative Assistant
Aminta Goynes Realty Group
02.2023 - 01.2024
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
Fraud Prevention Analyst
Capital One
08.2021 - 02.2022
- Implemented enhanced security measures to individuals impacted by fraud, offering options to safeguard their personal information.
- Received inbound calls from individuals reporting fraud applications and addressed concerns related to potential fraud.
- Contributed to the resolution of fraudulent applications and assisted in their closure.
- Utilized advanced identification tools to perform essential verification tasks for new applicants, ensuring security measures are implemented.
Fraud Account Supervisor
Capital One
03.2019 - 12.2019
- Reduced fraudulent activities by implementing strict account monitoring and verification processes.
- Accepted inbound calls from customers needing assistance with account restrictions.
- Minimized losses by promptly identifying and escalating high-risk accounts for further investigation.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Help Desk Support
Coca-Cola Beverages
03.2015 - 12.2018
- Provided efficient technical assistance and troubleshooting support to end-users via phone, email, or in-person.
- Assisted in the setup, configuration, and maintenance of software applications, operating systems, and network connectivity.
- Delivered clear and concise instructions to users on resolving common IT problems and provided training on software applications when necessary.
- Implemented excellent communication skills to convey complex technical information to non-technical users, delivering exceptional support.
Education
Skills
- Conflict resolution skills
- Ability to multitask
- Articulate
- Leadership
- Computer skills
- Problem solving
Timeline
Fraud Investigator
Capital One
03.2024 - Current
Administrative Assistant
Aminta Goynes Realty Group
02.2023 - 01.2024
Fraud Prevention Analyst
Capital One
08.2021 - 02.2022
Fraud Account Supervisor
Capital One
03.2019 - 12.2019
Help Desk Support
Coca-Cola Beverages
03.2015 - 12.2018