Audrey Hunt 901-713-3676
Memphis,TN
Summary
- Resourceful professional with experience in customs clearances and shipment coordination. Skilled in cargo management and knowledgeable about customs regulations. Expertly develops client relationships and provides tailored solutions.
- Collaborative coordinator eager to leverage knowledge in freight forwarding and logistics. Skilled in tracking shipments, managing customs documentation and working effectively with cross-functional teams. Strong negotiation skills with good understanding of international trade regulations.
- Efficient Import Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import activities, customs clearance and freight forwarding.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customs Import Specialist
FedEx Logistics
145 Lt. George W. Lee Memphis, TN 38103
07.2016 - Current
- Gather information from FedEx Logistics systems for distribution and report building.
- Facilitate all necessary entry processing and cage functions to secure release of shipments in a timely and accurate manner according to Customs Border Protection and Participating Government Agency regulations and time frames
- Sort and assigns departmental incoming work and monitor daily workflow to ensure regulatory timeframes are met
- Responsible for various tasks as they are assigned.
- Coordinate logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
ECO Import Coordinator (FDA)
FedEx Logistics
3800 Forest Hill Irene Rd, Memphis, TN 38125
01.2013 - 07.2016
- Updated FedEx Dispute Tracking System (DTS) in a timely manner to show status and closure of cases
- Initiated and process vendor rebills reports using on-line billing application
- Calculated adjusted duties/taxes/fees payable to U.S.
- Prepared entry packages for submission to CBP and ensures timely filing
- Processed single informal entries in a correct and timely manner
- Comply job-specific reports
- Participated in industry training sessions to stay current on changing regulations affecting international trade.
- Assisted in the development of departmental policies and procedures related to import operations, promoting consistency across the organization.
- Demonstrated keen attention to detail in reviewing shipping documents, ensuring accuracy and avoiding costly errors or penalties from noncompliance.
- Trained team members on import procedures and regulatory requirements, elevating overall performance standards within the department.
- Collaborated with internal departments, contributing to efficient inventory management and order fulfillment processes.
- Accurately input shipment details into company's system.
Supervisor
Sitel Inc.
1699 Sycamore View Rd Memphis, TN 38134
09.2005 - 06.2008
- Campaign 1: I worked on the Pearson Project
- The Pearson Project was a government contract that involved assisting Medicaid & Medicare members with choosing a drug prescription plan
- I was responsible for up to 30 CSRs
- My duties entailed coaching, monitoring, training, tracking performance, attendance, interviewing, hiring and terminating
- Campaign 2: The Health Services Department was responsible for creating medical authorizations for hospitals and doctors' offices
- My role was to provide direction for up to 100 Intake Coordinators in the Health Services Department for the Wellcare Insurance account
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Initiated personnel/HR actions such as recruiting, interviews, payroll, promotions, transfers and discharges
- Boosted team performance by developing customer service training materials and conducting service training.
- Ensure consistent achievement of key performance metrics
- Coached & developed agents for skills expansion
- Planned, and evaluated workflow
- Coordinated work activities to achieve the volume expected to meet client operational requirements
- Monitored agent calls for quality assurance & track performance of agents
- Measured, reported & communicated metric goal attainment for assigned team
- Performed Work Force Management imperatives by regulating & adjusting necessary changes to agent schedules.
Customer Interactive Specialist
Affiliated Computer Services
7777 N Brother Blvd, Bartlett, TN 38133
10.2001 - 05.2005
- Offered tech support for various fax machines via email & telephone
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Sold fax machines, printers & their accessories
- Processed work orders, sales orders & equipment swaps.
Customer Service Agent
Concord EFS National Bank
2525 Horizon Lake Dr. Memphis, Tn 38133
04.1998 - 06.2001
- Trained & offered floor support for up to 30 agents
- Interacted with various departments such as Sales, Account Management & Retail Customer Service
- Handled supervisor/escalation calls, calculated & justified merchant rates, researched and resolved merchant issues, troubleshot credit card machines, explained merchant contracts, processed special accounts, assisted with merchant bookkeeping, tracked merchant transactions & deposits.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Addressed customer account discrepancies and concerns.
Education
BBA - Business Administration And Management
Strayer University
Memphis, TN01.2012
High School Diploma -
Treadwell High
Memphis, TN06.1994
Skills
- Import Documentation
- International Trade Regulations
- Transportation Planning
- Customs Brokerage
- Trade Compliance
- Customs Compliance
- HS Classification
- Tariff coding system
- Import management
- Documentation skills
- Data Entry
- Product Classification
- Payment Calculation
Attributes
- Microsoft Publisher
- Power Point
- Word, Excel
- Outlook
- Microsoft Edge
- Strong oral and written communication skills
References
- Cindy Jones 901.691.2086, Former Employee
- Jermaine Jordan 901.233.5105 Current Manager
- Keisha Glasper 901.679.9231 Former Employee
- Tasha Mcgregory 901.581.5748 Former Colleague
Volunteer Experience
- Ambassador for Law Enforcement at the Memphis Police Department
- ABetterMemphis.Com (Non-Profit Organization)
- Activities Coordinator at the Temple of Praise Ministry
Timeline
Customs Import Specialist
FedEx Logistics
07.2016 - Current
ECO Import Coordinator (FDA)
FedEx Logistics
01.2013 - 07.2016
Supervisor
Sitel Inc.
09.2005 - 06.2008
Customer Interactive Specialist
Affiliated Computer Services
10.2001 - 05.2005
Customer Service Agent
Concord EFS National Bank
04.1998 - 06.2001
BBA - Business Administration And Management
Strayer University
High School Diploma -
Treadwell High