Audrey Hunt
Memphis,TN
Summary
- Resourceful professional with experience in customs clearances and shipment coordination. Skilled in cargo management and knowledgeable about customs regulations. Expertly develops client relationships and provides tailored solutions.
- Collaborative coordinator eager to leverage knowledge in freight forwarding and logistics. Skilled in tracking shipments, managing customs documentation and working effectively with cross-functional teams. Strong negotiation skills with good understanding of international trade regulations.
- Efficient Import Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import activities, customs clearance and freight forwarding.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customs Import Specialist
FedEx Logistics
2016.07 - Current
- Gather information from FedEx Logistics systems for distribution and report building.
- Facilitate all necessary entry processing and cage functions to secure release of shipments in a timely and accurate manner according to Customs Border Protection and Participating Government Agency regulations and time frames
- Sort and assigns departmental incoming work and monitor daily workflow to ensure regulatory timeframes are met
- Responsible for various tasks as they are assigned.
- Coordinate logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
ECO Import Coordinator (FDA)
FedEx Logistics
2013.01 - 2016.07
- Updated FedEx Dispute Tracking System (DTS) in a timely manner to show status and closure of cases
- Initiated and process vendor rebills reports using on-line billing application
- Calculated adjusted duties/taxes/fees payable to U.S.
- Prepared entry packages for submission to CBP and ensures timely filing
- Processed single informal entries in a correct and timely manner
- Comply job-specific reports
- Participated in industry training sessions to stay current on changing regulations affecting international trade.
- Assisted in the development of departmental policies and procedures related to import operations, promoting consistency across the organization.
- Demonstrated keen attention to detail in reviewing shipping documents, ensuring accuracy and avoiding costly errors or penalties from noncompliance.
- Trained team members on import procedures and regulatory requirements, elevating overall performance standards within the department.
- Collaborated with internal departments, contributing to efficient inventory management and order fulfillment processes.
- Accurately input shipment details into company's system.
Supervisor
Sitel Inc.
2005.09 - 2008.06
- Campaign 1: I worked on the Pearson Project
- The Pearson Project was a government contract that involved assisting Medicaid & Medicare members with choosing a drug prescription plan
- I was responsible for up to 30 CSRs
- My duties entailed coaching, monitoring, training, tracking performance, attendance, interviewing, hiring and terminating
- Campaign 2: The Health Services Department was responsible for creating medical authorizations for hospitals and doctors' offices
- My role was to provide direction for up to 100 Intake Coordinators in the Health Services Department for the Wellcare Insurance account
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Initiated personnel/HR actions such as recruiting, interviews, payroll, promotions, transfers and discharges
- Boosted team performance by developing customer service training materials and conducting service training.
- Ensure consistent achievement of key performance metrics
- Coached & developed agents for skills expansion
- Planned, and evaluated workflow
- Coordinated work activities to achieve the volume expected to meet client operational requirements
- Monitored agent calls for quality assurance & track performance of agents
- Measured, reported & communicated metric goal attainment for assigned team
- Performed Work Force Management imperatives by regulating & adjusting necessary changes to agent schedules.
Customer Interactive Specialist
Affiliated Computer Services
2001.10 - 2005.05
- Offered tech support for various fax machines via email & telephone
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Sold fax machines, printers & their accessories
- Processed work orders, sales orders & equipment swaps.
Customer Service Agent
Concord EFS National Bank
1998.04 - 2001.06
- Trained & offered floor support for up to 30 agents
- Interacted with various departments such as Sales, Account Management & Retail Customer Service
- Handled supervisor/escalation calls, calculated & justified merchant rates, researched and resolved merchant issues, troubleshot credit card machines, explained merchant contracts, processed special accounts, assisted with merchant bookkeeping, tracked merchant transactions & deposits.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Addressed customer account discrepancies and concerns.
Education
BBA - Business Administration And Management
Strayer University
Memphis, TN01.2012
High School Diploma -
Treadwell High
Memphis, TN06.1994
Skills
- Import Documentation
- International Trade Regulations
- Transportation Planning
- Customs Brokerage
- Trade Compliance
- Customs Compliance
- HS Classification
- Tariff coding system
- Import management
- Documentation skills
- Data Entry
- Product Classification
- Payment Calculation
Attributes
- Microsoft Publisher
- Power Point
- Word, Excel
- Outlook
- Microsoft Edge
- Strong oral and written communication skills
References
- Cindy Jones 901.691.2086, Former Employee
- Jermaine Jordan 901.233.5105 Current Manager
- Keisha Glasper 901.679.9231 Former Employee
- Tasha Mcgregory 901.581.5748 Former Colleague
Volunteer Experience
- Ambassador for Law Enforcement at the Memphis Police Department
- ABetterMemphis.Com (Non-Profit Organization)
- Activities Coordinator at the Temple of Praise Ministry
Timeline
Customs Import Specialist
FedEx Logistics
2016.07 - Current
ECO Import Coordinator (FDA)
FedEx Logistics
2013.01 - 2016.07
Supervisor
Sitel Inc.
2005.09 - 2008.06
Customer Interactive Specialist
Affiliated Computer Services
2001.10 - 2005.05
Customer Service Agent
Concord EFS National Bank
1998.04 - 2001.06
BBA - Business Administration And Management
Strayer University
High School Diploma -
Treadwell High
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