Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Audrey Jay

Cheney,WA

Summary

Hardworking and reliable employee that can tackle challenges and multitask efficiently. Dedicated to customer service. Committed to enhancing guest experiences by applying strong organizational and time management skills as well as personability.

Overview

3
3
years of professional experience

Work History

Barista Shift Lead

Union Coffee Bar
Stanwood, Washington
05.2022 - 07.2023
  • Provided excellent customer service and ensured all customers left satisfied.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Fostered a team-oriented environment, encouraging collaboration and effective communication.
  • Managed opening and closing procedures, ensuring efficient operation of the coffee shop.

Brand Ambassador

American Eagle Outfitters, Inc
Marysville, WA
05.2021 - 09.2021
  • Operated the cash register to complete transactions.
  • Assisted in product selection, offering advice on fit, style, color and fabric.
  • Provided customers with information about promotions and discounts available.
  • Greeted customers and provided excellent customer service.

Front End Bagger

Fred Meyer
Snohomish, WA
07.2020 - 05.2021
  • Supported other store associates in completing tasks efficiently and effectively.
  • Resolved customer complaints quickly and professionally.
  • Assisted customers by bagging groceries in a timely manner.
  • Maintained cleanliness of the front end area throughout shift.
  • Provided excellent customer service, answered questions, and offered product suggestions as needed.

Education

Associate of Science - General

Everett Community College
Everett, WA
06-2022

Bachelor of Science - Health Psychology

Eastern Washington University
Cheney, WA

Skills

  • Customer Service
  • Interpersonal Skills
  • Professionalism
  • Excellent Communication
  • Multitasking
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Attention to Detail

Affiliations

  • 2023-24 Student-Athlete

Timeline

Barista Shift Lead

Union Coffee Bar
05.2022 - 07.2023

Brand Ambassador

American Eagle Outfitters, Inc
05.2021 - 09.2021

Front End Bagger

Fred Meyer
07.2020 - 05.2021

Associate of Science - General

Everett Community College

Bachelor of Science - Health Psychology

Eastern Washington University

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Audrey Jay