Audrey Johnson
Auburn,AL
Summary
I am a hardworking, punctual employee searching for a job in which I can grow as a professional. I am currently a freshman at Auburn University studying Hotel & Restaurant Management, and am hoping to find a work environment where I can continue to learn different parts of the hospitality industry. I pride myself on my passion for hospitality, as well as my strong work ethic and dedication to giving guests an enjoyable experience.
Authorized to work in the US for any employer
Overview
2
2
years of professional experience
Work History
Merchandise Associate
Home Goods, TJX company
06.2022 - 08.2023
- Take and direct oncoming calls to satisfy the needs of each inquiring customer.
- Maintain cleanliness throughout the store to appeal to customer's eye and encourage purchasing decisions.
- Transported merchandise to sales floor and restocked shelves.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced and thanked all customers.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated signage and price tags to reflect current sales.
- Used pallet jacks to move and position merchandise.
- Developed merchandising strategy to efficiently move overstock.
- Created visual displays to highlight new and featured products.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
Front Desk Agent
Huntsville Ice Sports Center
08.2022 - 07.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
Bridal Consultant/Sales Associate
Madison Town & Country Bridal Shop
11.2021 - 08.2022
- Educate customers on different options and policies regarding their purchase.
- Maintain a clean work environment.
- Make appointments for clientele.
- Recommend products and aid clients with try-on.
- Price products according to new MSRPS.
- Communicate with management about popular products and ordering for the new season.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Contributed to team objectives in fast-paced environment.
Hostess
Agave and Rye
05.2021 - 08.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivate an upbeat and positive attitude upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep clean.
- Resolved guest complaints using problem-solving skills or communicating said issues with appropriate managerial staff.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Building strong relationships with customers to create an environment that fosters high retention rates.
- Advised customers about special offerings and menu items to help drive sales.
Education
High school diploma -
Randolph High School
Huntsville, ALBachelor of Science - Hospitality Management
Auburn University
Auburn, AL05.2027
Skills
- Communication skills
- Organizational skills
- Time Management
- Phone etiquette
- Spanish
- Guest Services
- Restaurant Experience
- Upselling
- Merchandising
- Food Preparation
- Store Organization
- Cleaning Procedures
- Cash Register Operations
Languages
Spanish
Professional Working
Timeline
Front Desk Agent
Huntsville Ice Sports Center
08.2022 - 07.2023
Merchandise Associate
Home Goods, TJX company
06.2022 - 08.2023
Bridal Consultant/Sales Associate
Madison Town & Country Bridal Shop
11.2021 - 08.2022
Hostess
Agave and Rye
05.2021 - 08.2021
High school diploma -
Randolph High School
Bachelor of Science - Hospitality Management
Auburn University
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