Audrey Johnson

• Maintained current knowledge of banking sector trends, regulations, and available products.
• Ensured compliance with laws governing personal and business banking activities.
• Provided financial advice to high net worth individuals and businesses.
• Managed daily operations of branch, including staff scheduling, budgeting, and performance evaluations.
• Completed accurate documentation for money movements, deposits, and withdrawals.
• Participated in training and mentoring of new associates during onboarding process.
• Resolved account discrepancies to enhance client satisfaction.
• Informed clients about tax benefits and government rebates to optimize savings.

Evaluated financial data to assess creditworthiness of potential borrowers.

• Ensured accurate documentation for all money movements, deposits, and withdrawals.
• Collaborated with mortgage, investment, and commercial banking teams to deliver comprehensive financial solutions.
• Complied with bank and legal guidelines for reporting, loan approvals, and fund management.

• Ensured compliance with banking regulations and procedures in daily operations.
• Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
• Performed account reconciliations on a regular basis.

• Developed strategies to improve customer service and increase sales by 10% within 6 months.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.