Audrey Johnson
Houston,TX
Summary
Results-driven customer service representative skilled in problem solving, active listening, and organizational skills. Successfully managed transportation inquiries and complaints, ensuring timely resolutions and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MTM Transportation
Houston, Texas
02.2012 - 03.2020
- Assisted customers with scheduling transportation services and resolving inquiries.
- Communicated effectively with clients to understand their transportation needs.
- Coordinated with drivers to ensure timely and safe service delivery.
- Maintained accurate records of customer interactions and transactions.
- Handled complaints professionally, aiming for prompt resolution and satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
M. C. Williams Jr-Sr High
Houston, TX06-1967
Skills
- Customer service
- Complaint resolution
- Client communication
- Problem solving
- Active listening
- Conflict resolution
- Organizational skills
- Leadership
- Microsoft Word
Accomplishments
Six awards for "Top Team of the Month" as team leader and Trophy for #1 Customer Service Rep on my team for 59 consecutive weeks in a row.
Timeline
Customer Service Representative
MTM Transportation
02.2012 - 03.2020
High School Diploma -
M. C. Williams Jr-Sr High