Audrey Johnson
Tifton,GA
Summary
Experienced with team leadership, adept at creating inclusive and motivated work environment. Utilizes effective communication and conflict resolution to drive team success and organizational goals. Knowledge of strategic planning and employee development to enhance productivity and morale.
Knowledgeable Manager with strong background in managing diverse teams and fostering collaborative work environment. Proven track record of implementing effective strategies to improve employee engagement and retention. Demonstrated ability in conflict resolution and performance management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
People Manager
Whataburger
06.2023 - 03.2025
- Led team of 30+ employees, fostering a positive work environment and enhancing team morale.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented performance review system, driving accountability and personal development within the team.
- Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
- Analyzed customer feedback trends, leading to actionable insights that improved guest satisfaction scores.
- Boosted employee morale through regular recognition events and performance-based incentives.
General Manager
Hibbett Sports
01.2020 - 08.2023
- Overseeing daily operations, managing staff, ensuring compliance with local and state regulations, providing exceptional customer service.
- Responsible interviews, hiring, scheduling, training and development of managers and crew while developing strategies to grow the business.
- Developed and implemented strategic marketing initiatives to drive sales growth.
- Established key performance indicators to monitor team productivity and operational success.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
General manager
McDonald's
08.2018 - 01.2023
- Overseeing daily operations, managing staff, ensuring compliance with local and state regulations, and providing exceptional customer service.
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the unit’s performance.
- Developed and implemented strategic marketing initiatives to drive store traffic and sales growth.
- Managed inventory levels, optimizing stock availability while minimizing excess.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Education
Business Office Technology -
Moultrie Technical College
Tifton, GASkills
- Leadership
- Project Management
- Budget Planning
- Communication
- Problem-solving
Accomplishments
Certified Restuarant Manager
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved food cost which led to sales profits increase.
Certification
- Certified Operating Partner, Whataburger - 9 months
Timeline
People Manager
Whataburger
06.2023 - 03.2025
General Manager
Hibbett Sports
01.2020 - 08.2023
General manager
McDonald's
08.2018 - 01.2023
Business Office Technology -
Moultrie Technical College
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.