Audrey Jones
Mt. Pleasant,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dynamic and team-oriented IT Project Manager with 10 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
17
17
years of professional experience
Work History
Hostess /Food Expo
Hometeam BBQ
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Project Implementation Team Lead
Complete EDI Solutions
03.2014 - 03.2024
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Led custom product training and deployment to meet organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Clothing/Retail Stock Associate
Costco
11.2023 - 01.2024
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted customers and directed to requested products.
Bartender Shift Manager
Calders
02.2013 - 11.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender Shift Manager
Budiroes
02.2008 - 07.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server Manager
Dough Re Mi
08.2007 - 02.2008
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Computer Science
College of Charleston
Charleston, SCAssociate of Arts - Computer Science And Programming
Trident Technical College
Charleston, SCAssociate of Science - Computer Science And Programming
Trident Technical College
Charleston, SCGED -
Wando High School
Mt. Pleasant, SCSkills
- Customer Service
- Cash Handling
- Barcode Scanning
- Sales Support
- Assignment Delegation
- Human Resource Management
- Table Bussing
- Customer Service Management
- Strategic Planning
- Schedule Management
- Technical Support
- Client Relations
Timeline
Hostess /Food Expo
Hometeam BBQ
03.2024 - Current
Clothing/Retail Stock Associate
Costco
11.2023 - 01.2024
Project Implementation Team Lead
Complete EDI Solutions
03.2014 - 03.2024
Bartender Shift Manager
Calders
02.2013 - 11.2013
Bartender Shift Manager
Budiroes
02.2008 - 07.2010
Server Manager
Dough Re Mi
08.2007 - 02.2008
Bachelor of Science - Computer Science
College of Charleston
Associate of Arts - Computer Science And Programming
Trident Technical College
Associate of Science - Computer Science And Programming
Trident Technical College
GED -
Wando High School