AUDREY JUMPER
Houston,TX
Summary
Experienced multifamily housing professional adept in customer relations, sales, marketing and marketing research. Versatile and dedicated team member with more than five years industry experience. Effective at training new team members and taking the initiative on new projects and proposals. Seeking a challenging position in property management with room to continue to grow and professionalism development.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
The Morgan Group
Houston, TX
02.2022 - Current
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Escalated major issues to property manager for immediate remediation.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Leasing Consultant/Assistant Manager/ Property Manager
BG Staffing
Houston, TX
04.2016 - 12.2021
- Show and lease apartments, assist with lease application qualification process, resolve resident concerns and support service and leasing team
- Deposit of batches daily
- Entering daily traffic and 48 hour follow-up calls
- Scheduling of vendors for all need work and work order follow-up calls for customer satisfaction
- Preparing and leases for new move-ins and folders to welcome our new residents
- Walk property and post notices given by management.
Leasing Consultant/Acting Assistant Manager
Hire Priority Inc
Houston, TX
05.2017 - 09.2017
- Resolved resident complaints and maintained accurate records of action taken
- Greeted, pre-qualified and followed up with prospective tenants
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions
- Coordinated move-ins and move-outs
- Assisted with office organization and maintained organized resident file
- Wrote work order requests and followed-up with residents.
Leasing Consultant / Assistant Property Manger/Property Manager
Real Estate Personnel
Denver, CO
10.2016 - 04.2017
- Leased apartments processed and approved applications
- Assisted property manager on accounts payable, vendor scheduling, ordering maintenance supplies and weekly owner's reports
- Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish
- Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files.
Leasing Consultant/Assistant Manager/Property Manager
Professional Perspectives
Denver, CO
10.2016 - 04.2017
- Maintained daily operations of opening and closing of leasing office and model homes
- Answer phone calls and handle resident relation issues with positive resolution
- Entered daily traffic and opening and closing maintenance orders
- Process and prepare applications, reports, memos, and notices
- Collect rent and allocate batches along with copies to submit to corporate
- Schedule vendors and walk units upon move- out or move-in
- Overseeing staff and vendors
- Billing administration and all administrative duties required.
Leasing Consultant/Acting Assistant Manager
WLS Interest
Houston, TX
08.2013 - 01.2015
- Increased occupancy from 92 percent to 98 percent through new marketing strategies skills and excellent customer service
- Provide tours of property and amenities to prospective tenants and offered valuable information regarding major features in or near our community
- Oversaw daily operations, maintenance and administration of various sister properties
- Answered calls and responded to inquires using strong listening to help give support or positive resolution
Education
Medical Assistance - Certified Medical Assistance
Ultrasound Medical School
Bellaire, TX12.1998
Property Management training - GED
Self-Fundamentals of Houston
Houston, TX01.1997
Skills
- Capital Rehab Experience Exceptional oral and written skills
- Yardi, One-Site, Yieldstar, Bluemoon, Citrix, Customer service-focused, CRM
- Weblister, Entrata, AMSI, LRO, and Rent Roll Professional attitude with complex problem
- Experienced solving skills
- Knowledgeable on Fair Housing Laws Well organized and detail oriented
- Tenant and eviction laws Strong client relations and retention
- Budgeting Excellent in Sales and Expert Closer
- Marketing
Timeline
Leasing Consultant
The Morgan Group
02.2022 - Current
Leasing Consultant/Acting Assistant Manager
Hire Priority Inc
05.2017 - 09.2017
Leasing Consultant / Assistant Property Manger/Property Manager
Real Estate Personnel
10.2016 - 04.2017
Leasing Consultant/Assistant Manager/Property Manager
Professional Perspectives
10.2016 - 04.2017
Leasing Consultant/Assistant Manager/ Property Manager
BG Staffing
04.2016 - 12.2021
Leasing Consultant/Acting Assistant Manager
WLS Interest
08.2013 - 01.2015
Medical Assistance - Certified Medical Assistance
Ultrasound Medical School
Property Management training - GED
Self-Fundamentals of Houston
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