Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Katsel

Flagstaff,AZ

Summary

Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 2 children while preparing meals and managing personal, medical and educational activities for each child. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dependable serving successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Nanny

  • Provided care for kids including, driving, cooking and entertaining
  • Integrity- Had a kids life in my hands to take care of

Sales Associate

Orange Theory
06.2024 - 08.2024


  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.


Costumer Service

Oro Valley Aquatic Center
06.2024 - 08.2024
  • Provided outstanding customer service.
  • Provided exceptional customer service by addressing inquiries quickly and professionally.
  • Managed daily operations for better customer service and increased revenue.
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Answered customers' questions and providing exceptional customer service.
  • Resolved guest issues with professionalism, demonstrating excellent customer service skills.

Receptionist

The Answer Counseling center
11.2022 - 03.2023
  • Welcomed clients to the counseling center
  • Checked in clients, charged cards, answered emails and took phone calls regarding appointments and money
  • Customer Service- Welcomed clients to the center
  • Made sure new clients felt comfortable by offering water or coffee or just made small talk.

Server

Tuk Tuk Thai
12.2022 - 02.2023
  • Took customers orders, ran food, and was occasionally bartender
  • Customer service- Provided exceptional service for customers

Cashier

PeachWave Yogurt Shop
06.2021 - 03.2022
  • I was a cashier whose other responsibilities included making yogurt, cleaning bathrooms, checking out customers and greeting them.

Education

Bs - Psychology

Skills

  • Patience and understanding
  • Friendly
  • Reliability and Trustworthiness
  • Approachable
  • Childcare
  • Customer Service
  • Cash Handling
  • Sales expertise
  • Cold-calling
  • Adaptable and Flexible

Timeline

Sales Associate

Orange Theory
06.2024 - 08.2024

Costumer Service

Oro Valley Aquatic Center
06.2024 - 08.2024

Server

Tuk Tuk Thai
12.2022 - 02.2023

Receptionist

The Answer Counseling center
11.2022 - 03.2023

Cashier

PeachWave Yogurt Shop
06.2021 - 03.2022

Nanny

Bs - Psychology

Audrey Katsel