AUDREY KELLER

• Support utility operations by initiating and processing service orders including connects, disconnects, transfers, retirements, and system maintenance requests.
• Assist members with detailed billing inquiries, high bill investigations, ensuring billing accuracy and policy compliance.
• Educate members on Cooperative programs and rate-related inquiries while maintaining a high standard of financial and service integrity.
• Serve as the first point of contact for members and the public, providing professional, accurate, and solution-oriented support.
• Maintain strict adherence to Cooperative policies, internal controls, and safety standards.

Utility Leadership Engagement

Active member of the Flathead Electric Ambassador Committee, collaborating with leadership and peers to promote Cooperative values, board initiatives, and community engagement.

• Managed clients with a strong focus on accuracy, retention, and revenue optimization.
• Reviewed policies, billing structures, and account changes to ensure accuracy and compliance.
• Implemented strategies to increase revenue through upselling and cross-selling initiatives.
• Operated independently while supporting team objectives in a demanding environment.

• Maintained facility certifications and licensures in compliance with local, state, and federal regulations.
• Conducted operational and financial audits, identifying discrepancies and recommending corrective actions.
• Reviewed and maintained departmental policies and procedures to support regulatory and financial accuracy.
• Partnered with leadership to improve internal controls, audit readiness, and procedural efficiency.
• Communicated audit findings and regulatory updates to management in clear, nontechnical language.

• Supported revenue cycle operations through accurate billing, claim submission, payment posting, and account reconciliation.
• Coordinated with insurance providers, patients, and internal departments to resolve complex billing issues.
• Maintained detailed reports for outstanding claims, supporting financial tracking and cash flow.
• Developed and executed streamlined procedures for accounts receivable, focusing on diligent follow-up and meticulous documentation.

• Processed and documented insurance claims with high accuracy.
• Organized and maintained financial and medical records in compliance with documentation standards.
• Improved efficiency in mail handling and payment processing workflows.