Audrey Kelley
Hagerman,ID
Summary
Compassionate Case Manager accustomed to treating diverse client needs while managing dynamic conditions. Collaborative professional possessing excellent knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airbnb Host
Self-employeed
Twin Falls, ID
08.2023 - Current
- Greeted guests upon arrival and provided information about the property and local area.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Implemented policies that promoted positive experiences for both owners and guests.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Case Manager
Valley House Homeless Shelter
Twin Falls, ID
11.2014 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Developed individualized care plans with input from clients and their families.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Transitioned clients to different providers based on progress or needs.
Administrative Assistant
Valley House Homeless Shelter
Twin Falls, ID
11.2014 - 02.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Provided secretarial and office management support while building cooperative working relationships.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
High School Diploma -
Jerome High School
Jerome, ID05-1993
Some College (No Degree) - General Studies
College of Southern Idaho
Twin Falls, IDSkills
- Case Management
- Client Advocacy
- Case Needs Assessment
- Treatment Planning
- Community Outreach
- Case Management Tracking
- Crisis Intervention
- Progress Evaluations
- Community Resources
- Email and Telephone Etiquette
- Decision-Making
- Positive Attitude
- Conflict Resolution
- Data Entry and Analysis
- Problem-Solving
- Documentation and Reporting
Accomplishments
- Modern Woodsmen Hometown Hero recipient
Certification
- Notary Public
Timeline
Airbnb Host
Self-employeed
08.2023 - Current
Case Manager
Valley House Homeless Shelter
11.2014 - Current
Administrative Assistant
Valley House Homeless Shelter
11.2014 - 02.2018
High School Diploma -
Jerome High School
Some College (No Degree) - General Studies
College of Southern Idaho
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