Audrey Kelly

• Maintains patient charting according to Medicare standards
• Assists families in obtaining resources for optimum patient care
• Responds to patient/family crisis situations
• Participates in weekly interdisciplinary group meeting to monitor patient plan of care
• Assess for psychosocial needs of patient
• Assists families with obtaining final arrangements for hospice patients
• Able to assist families with respite care through coordination with community partners
• Provides emotional support for patients and families as needed
• Awarded Employee of month August 2021 and June 2022
• Provides exemplary customer service to community providers and patients
• Advocates for equality, and patient rights
• Developed and maintained community relationships
• Educates families on care and resources
• Sends referrals to community providers and maintains consistent communication
• Completed psychosocial evaluations and needs assessments.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Coordinated program referrals for community-based resources.

• Maintains compliance with patient charting with over 50 patients
• Performs ceremonies for recognized veterans
• Ensures patients and families have necessary resources to meet patient needs
• Responds to crisis situations per on call shift
• Participates in Interdisciplinary group meetings to ensure cohesive patient care
• Ensures that veteran patients are receiving VA benefits
• Assesses social, emotional, and financial needs of patient
• Provides initial bereavement support
• Developed and maintained courteous and effective working relationships.
• Assists in mortuary planning and serves as link to other community resources, as needed

• Ability to conduct comprehensive assessments
• Works closely with Division of child and family safety
• Collaborates with team members and organizations to assist in development of individualized service plans
• Completes collaborative documentation and weekly progress reports for all clients
• Conducts weekly sessions utilizing various interventions
• Supports family members in creating skills to enhance healthy family functioning
• Provides case management according to agency standards
• Supervises 3 family support workers to ensure compliance with contract
• Ensures availability for crisis situations
• Operates with families in culturally competent manner
• Manages client files to ensure compliance with agency contract
• Provides support to other in-home workers as needed
• Has established rapport with DCS and other community partners
• Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Created and implemented forward-thinking initiatives to improve employee engagement.

• Visited hospice patients in their nursing home settings to assess their status and needs
• Participated in Interdisciplinary team meetings to report on and discuss patient status
• Completed documentation according to agency standards
• Provided emotional support to patients and family
• Assisted patient and family in locating resources to support them in their home
• Provides short term crisis intervention for individuals and families when indicated
• Assessed patient and family understanding of end-of-life issues and coping with terminal illness
• Performs initial psychosocial, emotional and bereavement assessments
• Assists in development and implementation of goal directed Interdisciplinary Group care plans
• Completed bereavement visits and assessed for bereavement levels
• Provided community resources to patients and families
• Assisted families in crisis situations

• Manages 90 client files according to contract
• Documents client progress within policy standards
• Communicates effectively with parents and staff in professional manner
• Coordinates services with specialty providers and partner agencies
• Coordinates client daily activities
• Maintains client confidentiality
• Facilitates Child and family team meetings (CFT’s)
• Helped patients receive appropriate, high-quality care with reasonable results

• Exemplifies strong communication skills in dealing with children and families
• Consistently ensure safety of children
• Ability to assess families in crisis situations and offer client support
• Coordinated client services with community agencies
• Maintained client confidentiality and paperwork
• Works closely with Law enforcement and other community partners.
• Completed detailed charts to summarize interactions with patients and booked follow-up sessions

• Managed client paperwork
• Provided information regarding patient care
• Monitored client progress towards treatment goals
• Assisted client in community in variety of social settings
• Coordinated client daily activities
• Coordinated services for client through partner agencies
• Maintained client records in accordance with agency and funding source requirements
• Knowledge of medical assistance screening.

• Managed cases for children involved with CPS, and Foster Care
• Facilitated Child and Family Meetings (CFT's)
• Coordinated Services for children and families through partner agencies
• Developed and monitored treatment plans with clients and participating agencies as appropriate to contract
• Maintains accurate client records in accordance with agency and funding source requirements
• Conducted intakes for client services
• Assists clients in securing variety of social services
• Monitors client progress toward treatment goals as appropriate to contract
• Knowledge of managed care systems, and medical assistance screening
• Knowledge of DSM-IV
• Supported families in foster care process
• Managed caseload of 60 children in welfare system to provide comprehensive, community-based care

• Ensure safety of children in group home
• Administered medication to clients
• Transported clients to different locations (i.e., doctor’s appointments, church, etc.)
• Filled out daily behavioral forms for clients.

• Supervise and conduct case management for volunteer-child matches
• Developed strategic interventions to identify and strengthen match relationships
• Create and facilitate group match activities to support match relationships
• Assess and provide for individual training needs
• Assure child safety
• Assist in developing volunteering recruitment strategies and event planning
• Coordinated activities for at risk youth
• Managed clientele of 90 matches

• Entered data for 100's military personnel
• Managed multi-lined phones
• Process soldiers’ files
• Handles various bookkeeping duties
• Maintain/run office
• Aided in job placement and referrals of active-duty soldiers
• Proficient in conducting Labor market analysis/surveys
• Combat readiness
• Expert skills in Transportation

• Performed volunteer services with children with wide range of disabilities
• Interned for 4 months at Children’s Center school for disabled Children, aided in transportation of 3 or more disabled infants and toddlers
• Lifted children in/out of wheelchairs and assisted with variety of educational needs and confidential records
• Maintained positive attitude in stressful situations
• Knowledge of Individualized Education Plans paperwork when dealing with disabled children

• Relevant Coursework: Policy & Advocacy

Cum Laude