Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Audrey Khairghadam

Janesville,WI

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

25
25
years of professional experience

Work History

Canteen Staff Member

VFW Post 1621
Janesville, WI
10.2022 - 08.2024
  • Met incoming customers pleasantly and offered support and service.
  • Managed safe and efficient serving of customer foods.

Co-Founder

Jones'Z Automotive Services
Janesville, WI
06.2011 - 04.2023
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities, and maximize business success.
  • Collaborated with company partners to develop and actualize strategic plans to advance the company's mission and objectives, and promote revenue, profitability, and growth.
  • Optimized supply chain to reduce materials costs, and improve distribution.
  • Developed plans for business growth, resulting in an increase in annual sales.
  • Drove revenue by cultivating successful client relations.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.

Personal Banker

Anchor Bank / Old National Bank
Janesville, WI
03.2005 - 09.2010
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Helped customers open and close accounts, apply for loans, and make sound financial decisions.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Created strategic financial solutions to suit individualized client needs.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assisted and advised customers on using online and mobile banking systems.
  • Maintained customer data confidentiality while inputting information into system.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Entered new account information into computers and filed related forms and other documents.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Used currency-counting machine to count currency and received checks.
  • Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Examined checks for endorsements to verify legality of documents.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Informed customers of procedures for depositing checks and applying for ATM cards.
  • Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
  • Prepared bank deposits, general ledger postings and statements.
  • Obtained credit records from various reporting agencies to open new accounts.
  • Used customer and bank records to investigate and correct errors upon customer request.

Customer Sales Representative

H&M Distributors
Madison, WI
05.2002 - 01.2005
  • Advised customers on promotions, sales procedures, and strategies for maximizing results from company products.
  • Negotiated prices and sales contracts.
  • Performed a cost-benefit analysis of potential products and customers to make effective sales strategy decisions.
  • Consulted with customers regarding their needs, and addressed their concerns.
  • Forecasted product requirements and organized merchandise to meet expected location demands.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Produced sales documents, finalized deals, and filed records.
  • Provided every customer with comprehensive assistance upon entering the store, through merchandise selection, and completion of purchases.
  • Replenished and arranged items to maintain appearance.
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on the best solutions.
  • Listened to customer needs to identify and recommend the best products and services.

Convenience Store Manager

Eastern Petroleum Corporation
Laurel, Maryland
09.1999 - 10.2002
  • Supervised worker activities to consistently complete opening, closing and daily procedures.
  • Monitored employee productivity and suggested improvements for better productivity and service delivery.
  • Oversaw food and beverage operations in line with health code standards and good practices for consumer safety.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of personnel.
  • Recruited and trained new employees to meet job requirements.

Education

Associate of Science - Sociology / Psychology

Tacoma Community College
Tacoma, MD
06-2001

Skills

  • Safe Equipment Operations
  • Administrative Support
  • Cleaning and organization
  • File Management
  • Documentation abilities
  • Project assistance
  • Customer service expertise
  • Safety Compliance
  • Customer relations skills
  • Supply Replenishment
  • Customer service understanding
  • Cash Handling
  • Sales experience
  • Scheduling and Coordination
  • Budgeting and finance
  • Employee Mentoring
  • Payment Processing
  • Customer Support
  • Recordkeeping expertise
  • Inventory Restocking
  • Performance monitoring
  • Process Improvement

Accomplishments

  • State wide winner for excellent store conditions and presentation.
  • Multiple awards for outstanding sales and awarded number one for cross sales over all bank branches.
  • Honors for excellent customer service and business sales.

Timeline

Canteen Staff Member

VFW Post 1621
10.2022 - 08.2024

Co-Founder

Jones'Z Automotive Services
06.2011 - 04.2023

Personal Banker

Anchor Bank / Old National Bank
03.2005 - 09.2010

Customer Sales Representative

H&M Distributors
05.2002 - 01.2005

Convenience Store Manager

Eastern Petroleum Corporation
09.1999 - 10.2002

Associate of Science - Sociology / Psychology

Tacoma Community College

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Audrey Khairghadam