AUDREY KOSTAMO
Citrus Heights,CA
Overview
9
9
years of professional experience
Work History
Senior Member Service Representative
SAFE Credit Union
10.2022 - Current
- Helping large volume of members every day with positive attitude and focus on member satisfaction.
- Learned and maintained in-depth understanding of products and services.
- Opening member accounts (personal checking/savings accounts, minor checking/savings accounts and Level Up Money Markets.
- Assisting members with account maintenance (adding/removing joints, name changes)
- Educating members on new bank products and online services.
- Developing member relationships and earning a reputation for exceeding service standard goals.
- Training new MSRs on company operations, policies and services.
- Assisting with audits for TCRs, vault, daily work and COTS.
ASSISTANT GENERAL MANAGER
EXTENDED STAY AMERICA - SUITES
02.2021 - 10.2022
- Oversaw day-to-day operations of hotel with staff of 12 employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled cash accurately and prepared deposits.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Analyzed and evaluated business data to identify opportunities for improvement.
SERVICE ASSOCIATE (LEAD)
MACY'S
09.2018 - 03.2020
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Helped generate sales and met Macy's credit card goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
SALES ASSOCIATE
MACYS
08.2015 - 09.2018
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Skills
- Mentoring
- Initiative and Self-Motivation
- Product Knowledge
- Maintaining positive OSAT numbers
Timeline
Senior Member Service Representative
SAFE Credit Union
10.2022 - Current
ASSISTANT GENERAL MANAGER
EXTENDED STAY AMERICA - SUITES
02.2021 - 10.2022
SERVICE ASSOCIATE (LEAD)
MACY'S
09.2018 - 03.2020
SALES ASSOCIATE
MACYS
08.2015 - 09.2018