Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Audrey Kwaramba

Audrey Kwaramba

Gdańsk,Poland

Summary

A challenging position in an esteemed and progressive organization is my ultimate ambition as an enthusiastic, self-motivated individual. Possessing the ability to adopt quickly to changes in an ambience completely different from my present atmosphere, I thrive in fast-paced environments and am ready to improve internal processes for easier cross-functional support. I am a conscientious Credentialing Analyst recognized for high productivity and efficient task completion. Possess specialized skills in credential verification, regulatory compliance, and database management. Excel in problem-solving, communication, and time management, ensuring seamless operations in credentialing processes.

Overview

5
5
years of professional experience

Work History

Credentialing Analyst

THOMSON REUTERS
Gdansk, Poland
08.2023 - Current
  • Validates new accounts and users through online investigative research and direct customer outreach over email and phone.
  • Analyzes, organizes, prepares the final submission of validation evidence, and approves them.
  • Re-inspects the professional credentials for active accounts to ensure accurate and secure access to the platform.
  • Follows all established business practices.
  • Account/Database Maintenance: updates settings at both the account and user levels, including updates of contact information, account functionality, performs merges, and other actions as appropriate.
  • Creates and maintains records in both Salesforce and the Confirmation.com platform.
  • Conducts timely follow-ups with users and/or internal stakeholders.

Customer Service Specialist

THOMSON REUTERS
Gdansk, Poland
03.2022 - 08.2023
  • Act as a point of contact for troubleshooting, diagnosis, and escalation of customer support queries related to all confirmation products. Appropriately escalate issues to the advanced solutions or product team. Maintain up-to-date product knowledge of supported products and services to facilitate the continued provision of quality guidance to customers.
  • Using ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation, and quickly troubleshot errors.
  • Calculation of customer purchases and invoice preparation.

Public Affairs Online Intern

DAPP ZIMBABWE
Harare, Zimbabwe
02.2022 - 08.2022
  • Conduct research as requested and summarize findings.
  • Attend group meetings, and client meetings.
  • Complete special assignments and tasks given by the Public Affairs Group.
  • Drafting social digital content.

Customer Service Agent

DSTV
Harare
01.2020 - 06.2021
  • Providing first and second line Service Desk support for business-critical applications and services in channel activation, end-user decoder analysis, and issue troubleshooting.
  • Responsible for supporting clients with information about the services provided by the company.
  • Taking ownership of the raised issues by cooperating with other teams.

Education

Master of Arts - International Relations and Security

University of Economics and Human Sciences
Warsaw
2025

Bachelor of Arts - Political Science

University of Economics and Human Sciences
Warsaw
2023

Skills

  • Microsoft Applications
  • Relationship building and management
  • Salesforce
  • Zendesk
  • CRM
  • Analytical
  • Result-driven
  • Application coordination
  • Provider Relations

Languages

3,B1,6,C2

References

References

Timeline

Credentialing Analyst

THOMSON REUTERS
08.2023 - Current

Customer Service Specialist

THOMSON REUTERS
03.2022 - 08.2023

Public Affairs Online Intern

DAPP ZIMBABWE
02.2022 - 08.2022

Customer Service Agent

DSTV
01.2020 - 06.2021

Master of Arts - International Relations and Security

University of Economics and Human Sciences

Bachelor of Arts - Political Science

University of Economics and Human Sciences

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Audrey Kwaramba