Audrey Laskin

1 Excellent Communication Skills: Proficient in verbal communication, ensuring clear and effective interaction with callers

2 Customer Service: Skilled in providing exceptional customer service, addressing inquiries, and resolving issues promptly and professionally

3 Phone Etiquette: Demonstrated expertise in maintaining a polite and professional tone during phone conversations

4 Active Listening: Ability to attentively listen to caller needs and provide appropriate assistance

5 Multitasking: Efficiently manage multiple calls and tasks simultaneously, maintaining accuracy and attention to detail

6 Problem Solving: Adept at identifying and resolving issues, finding solutions to meet caller requirements

7 Time Management: Capable of managing call volumes effectively and ensuring timely responses

8 Computer Skills: Familiarity with phone operating systems, CRM software, and data entry

9 Adaptability: Ability to quickly adapt to new information, procedures, and changing priorities

10 Professionalism: Consistently uphold a professional demeanor, even in challenging or high-pressure situations

11 Team Collaboration: Work effectively with colleagues to ensure seamless operations and a positive work environment

12 Organization: Maintain organized call logs and records, facilitating efficient follow-up and documentation

13 Empathy: Display empathy and understanding to build rapport and provide a positive caller experience

14 Attention to Detail: Thorough in documenting caller information and ensuring accuracy in data entry

15 Conflict Resolution: Proficient in de-escalating situations and resolving conflicts with a customer-centric focus