Audrey Laverty
RUSTBURG,VA
Summary
Results-oriented AP lead with a strong work ethic and a focus on customer satisfaction. Skilled in training and coaching new employees, implementing standard work development, and ensuring quality management. Demonstrated ability to resolve conflicts and manage time effectively. Excellent problem-solving and communication skills. Experience in sales with pro contractors and signing up new pros. Able to hit large sales goals weekly. Experience with difficult customers and transactions. Able to do over the phone sales.
Overview
5
5
years of professional experience
Work History
Pro Sales Associate
Home Depot
11.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Maintained knowledge of current promotions and product features to provide accurate information.
- Collaborated with team members to ensure efficient store operations and inventory management.
- Executed merchandising strategies to optimize product displays, driving sales growth.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
Ap lead
Old Navy
06.2021 - 05.2025
- Reported damaged and defective products to supervisor.
- Cleaned work stations and floors to prevent dirt, grime and dust buildup.
- Trained new employees regarding machinery operation and safety guidelines.
- Packaged, labeled and sorted products to prepare items for delivery.
- Removed hazards and obstacles from work spaces to prevent accidents.
- Loaded and unloaded products on delivery trucks and secured packages to prevent damages.
- Tracked company equipment inventories and notified supervisors of shortages.
Education
High School Diploma - undefined
Brookville Highschool
Lynchburg, VA05.2022
Skills
Training and coaching
Standard work development
Customer focus
Time management
Problem-solving
Flexible schedule
Strategic thinking
Quality management
Conflict resolution techniques
Strong work ethic
Good communication
Deal closing
Building rapport
References
References available upon request
Timeline
Pro Sales Associate
Home Depot
11.2025 - Current
Ap lead
Old Navy
06.2021 - 05.2025
High School Diploma - undefined
Brookville Highschool