Audrey Little

Versatile business leader bringing 36 years of experience as an accomplished change agent. Strategic problem-solver, change manager, and visionary executive with success implementing plans to meet current and future needs. With a distinguished career in management, revenue cycle operations, and information systems, I have focused on turnaround and fast-growth organizations, specializing in providing business services for healthcare organizations in multi-facility, department structures. Throughout my career, I have consistently been recognized as a top-producer and innovator, introducing new products, services, and key processes that have resulted in increased revenue and bottom-line profitability. My ability to make sound business decisions and successfully complete projects with full operational and financial accountability has been proven time and time again. As an excellent communicator, I am able to effectively engage with individuals at all levels of an organization. Drawing on my solid experience in analyzing trends, competition, and strategies, I am well-equipped to contribute as a solutions specialist in multiple roles. With a persuasive, enthusiastic, and results-driven approach, I have also excelled in large-scale staff leadership and development within multi-facility environments. In addition to my expertise with systems such as IDX, EPIC, Business Intelligence Systems, Accounting Systems, and Vendor Contract Management, I have extensive experience managing outgoing claims departments in managed care systems. I have successfully led operations and enhanced revenue. My strengths lie in client acquisition, contract negotiation, interpersonal communication, relationship-building, and team leadership. Proactive and results-driven, I have consistently achieved and surpassed revenue objectives throughout my career.

• Recipient of 2006 New Business Excellence Award for most new accounts.
• Increased customer base by 200% by expanding market to include multiple areas of california.
• Implemented CRM and capture strategy throughout my entire career.
• Achieved centralized and more effective processes by introducing multiple types of software for revenue cycle and claims payment tasks.
• Successfully merged 23 501c3 corporations and 17 information systems into a new 501c3 corporation and New IDX and Epic system. Went live on schedule in a single day.

• Integrated Operations and Information Systems Inc, Not Specified, Not Specified, 01/01/10, Present, President, Created IOIS to teach large scale organizations how to become their own consultants., Guided Preparedness Strategy (GPS) to understand how data and information flowed throughout the organization.
• University of Southern California, Los Angeles, CA, 01/01/08, 12/31/10, Vice President of Revenue Cycle Services and Information Systems, Full departmental P&L responsibility; developed and managed annual operations budget of $15M., Increased net collections by 10% per annum for two consecutive years; reduced A/R days by 33%., Designed/developed financial management reporting process/system for Department Chairs, multi-tier management, and physician use.
• PHNS, Dallas, TX, 01/01/08, 12/31/08, Director of Business Development, Led sales effort in the Western Region for PHNS., Developed relationships with strategic new Health Systems.
• GENERAL ELECTRIC HEALTHCARE (FORMERLY IDX), Dallas, TX, 01/01/05, 12/31/07, Executive Director of Business Solutions, Established and marketed new product line/service offering., Spearheaded efforts relative to lead generation, technical sales support, and marketing functions.
• CERTUS CORPORATION, Irvine, CA, 01/01/02, 12/31/05, Vice President of Business Development and Sales, Promoted to Vice President within one year to lead sales and marketing activities., Consistently ranked #1 in sales throughout entire company.
• REVCARE INC., Cypress, CA, 01/01/01, 12/31/02, Vice President Physician Billing Services, Complete P&L responsibility for the Physician Services Division., Developed and implemented strategic business plans for the Healthcare Division.
• CEDARS SINAI HEALTH SYSTEM, Los Angeles, CA, 01/01/96, 12/31/00, Director of Reimbursement Services, Full departmental P&L responsibility; developed and managed annual operations budget of $6M., Increased net collections by 15% per annum for three consecutive years.
• PARTNERS IN HEALTHCARE MANAGEMENT, INC., San Rafael, CA, 01/01/93, 12/31/96, Senior Operations Consultant, Provided leadership, support, and direction to business executives and owners of large medical group practices., Directed complete business office turn-around project.
• FIRST DATA CORPORATION, Torrance, CA, 01/01/85, 12/31/92, Manager of Installations, Training, and Marketing Support, Managed, supervised, scheduled, trained and evaluated a team of 12 national Client Service Representatives., Developed from scratch a sales support organization.

• Proven history identifying and capitalizing on market opportunities; new service/profit center development.
• Extensive P&L management; forecasting, budgeting and cost controls.
• Strong talent leading quality and productivity improvements; optimizing productivity and resources.
• Demonstrated history implementing automated solutions in place of manual processes.
• Strong understanding of organizational behavior and infrastructures within physician organizations, hospital financial and revenue cycle operations, as well as medical delivery networks, large health systems and academic medical centers.
• Demonstrated history of strengthening relationships between hospitals, physicians and service areas/vendors.
• Demonstrated history of increasing Revenue Cycle service relationships with their clients and developing strong relationships amongst multiple service areas.