Audrey Long
Bradenton,FL
Summary
Accomplished Consultant who drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Versatile Middle Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 4 years of experience in Management.
Overview
10
10
years of professional experience
Work History
Lead at Verra Mobility
Express Employment Professionals
02.2022 - Current
- Quality Control in Titles & Registration
- Organized and Analyzed Daily Titles and Documentation Pending Approval of Florida State
- Assured all Paperwork was Signed, Notarized, and Date Stamped Accurately Pending Approval of Florida State
- Single-Handedly Shipped over 2000+ MSOs and Titles to all 50 States Within Eight Hours.
- Appointed as Direct Authorized Representative of Commercial Services to Hertz Rental Services
- Instructed In Person & Web Based Interviews with Clients.
- Enhanced processing efficiency by streamlining workflow and implementing innovative solutions
- Led a team of processors, ensuring accurate and timely completion of tasks
- Improved overall productivity by identifying areas for process improvement and implementing changes
- Developed and maintained strong relationships with internal and external stakeholders to ensure seamless collaboration
- Coordinated cross-functional teams to optimize processing efforts and achieve desired outcomes
- Ensured compliance with company policies, industry regulations, and best practices through regular monitoring and training sessions
- Resolved complex issues quickly, minimizing downtime and maintaining high levels of client satisfaction
- Mentored junior staff members, fostering professional growth and skill development within the team
- Managed multiple projects simultaneously while adhering to strict deadlines and prioritizing tasks effectively
- Increased operational efficiency by analyzing current processes and recommending strategic improvements
- Conducted regular performance reviews for team members, providing constructive feedback to drive continuous improvement
- Collaborated closely with management to identify staffing needs, recruit new talent, and build a cohesive team environment
- Ensured consistent communication within the team through regular meetings, updates, and progress reports
- Supported business development initiatives by working closely with sales teams to onboard new clients successfully
- Delivered exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open lines of communication with clients
- Created comprehensive training materials for new hires that expedited onboarding processes significantly reducing time-to-productivity ratios
- Proactively identified potential bottlenecks or challenges in the processing pipeline allowing for pre-emptive resolution
- Wrote and updated detailed technical documentation for software applications
- Collaborated with other departments to identify and solve software issues
Holiday Clerk Assistant
US Postal Service
11.2021 - 12.2021
- Scanned Daily Incoming and Outgoing Mail
- Removed Mail from Bins and Placed onto Trays or Containers
- Monitored Mail Flow and Culled out Non-Processible Items
- Made Emergency Carrier Relays
- Labeled and Typed Outgoing Mail for Dispatch.
Lead Infant Teacher
Centerhill Childcare LLC
03.2021 - 10.2021
- Cared for 5 Infants Daily
- Prepared and Directed Classroom Activities -Such as Feed and Tummy Time
- Processed Paperwork, like Daily Activity Sheets.
- Used proper sanitizing techniques for toys, surfaces, and equipment
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors
- Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities
- Collaborated with fellow teachers to create a cohesive curriculum that catered to the diverse needs of infants in the classroom
- Cultivated an inclusive atmosphere within the classroom by addressing diverse cultural backgrounds through multicultural lesson plans and resources
- Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons
Assistant Manager
Dollar General
03.2018 - 10.2020
- Executed Daily Instructions from District Manager to Store managers and Vendors
- Led 5 Person Team to Process Freight Weekly
- Created Schedules for Store’s Team
- Reconciled Store’s Invoices
- Calculated Nightly Deposits and Processed Them at Bank.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Developed strategy to increase sales and drive profits
Full-Time Student
Arkansas Tech University
01.2017 - 12.2017
- Maintained 3.0 Grade Point Average
- Senator for Non-Inclusive Students in SGA
- Co-Chair of Anthropology Club
- President of Behavioral Sciences Club
- Did Not Complete Degree Due to Spousal Illness.
- Collaborated on group projects to complete professional deliverables
- Participated in seminar classes with enthusiasm and respect towards fellow students
- Formed study groups to support exam preparation
Choral Student Worker
Black River Technical College
08.2016 - 12.2016
- Assisted Choral Director with Weekly Music Selections and Arrangements
- Ensured 50 Choir Members had Costumes.
- Worked in team environment to maintain high levels of productivity
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates
- Took meeting notes and compiled paperwork to support department
- Contributed to positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution
Student Services Student Worker
Black River Technical College
05.2015 - 07.2016
- Managed Daily Interaction at Front Desk for All Paragould Campus Students.
Pre-K Teacher
Centerhill Childcare LLC
04.2014 - 04.2015
- Cared for Children ages 6 Months to 12 Years
- Prepared and Directed Daily Classroom Activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Monitored students' academic, social, and emotional progress and recorded in individual files
- Applied play-based strategies to provide diverse approaches to learning
- Educated students in foundational concepts such as shapes, numbers, and letters
- Addressed behavioral and learning issues with parents and daycare management
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Fostered reasoning and problem solving through active exploration games and activities
Education
Some College (No Degree) -
Arkansas Tech University
Russellville, ARSome College (No Degree) -
Black River Technical College
Pocahontas, ARHigh School Diploma -
Trumann High School
Trumann, AR05.2001
Skills
- Analytical Thinking
- Great Communication
- Excellent Team Leader
- Superior Listener
- Notary Public of Florida
- Efficient in Auditing Treasuries
- Experience in Cleaning and Operating Machinery
- Attention to Detail
- Pre-Registration Documentation
- Registration Management
- Documentation and Reporting
- Appointment Scheduling
- Remote Office Availability
- Supervision and leadership
Websites
Volunteer Experience
- Member of Future Business Leaders of America at Trumann High
- Senator of Student Government Association at BRTC from 15-16
- President of Student Government Association at BRTC from 16-17
- Volunteer for Garden of Hope Mission Outreach in Paragould, AR
- President of Behavioral Sciences Club at ATU 17-17
- Senator of Student Government Association at ATU 17-17
- Secretary Chair of Anthropology Club at ATU 17-17
Timeline
Lead at Verra Mobility
Express Employment Professionals
02.2022 - Current
Holiday Clerk Assistant
US Postal Service
11.2021 - 12.2021
Lead Infant Teacher
Centerhill Childcare LLC
03.2021 - 10.2021
Assistant Manager
Dollar General
03.2018 - 10.2020
Full-Time Student
Arkansas Tech University
01.2017 - 12.2017
Choral Student Worker
Black River Technical College
08.2016 - 12.2016
Student Services Student Worker
Black River Technical College
05.2015 - 07.2016
Pre-K Teacher
Centerhill Childcare LLC
04.2014 - 04.2015
Some College (No Degree) -
Arkansas Tech University
Some College (No Degree) -
Black River Technical College
High School Diploma -
Trumann High School