AUDREY LOPEZ
Chandler,AZ
Summary
Looking for a job where customer service and administrative skills can be utilized.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
22
22
years of professional experience
Work History
Shift Leader
Loves Travel Center
Lordsburg, NM
05.2021 - 10.2024
- Customer Service, End of day, cleaning showers, watching over employees on food side and tire service changing drawers for next shift
- Supervised team members to ensure efficient store operations and customer service.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Shift Leader
Flying J Travel Center
Lordsburg, New Mexico
06.2019 - 05.2022
- Supervised team members to ensure efficient store operations and customer service.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Maintained cleanliness and organization of the sales floor and service areas.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
Cashier
McDonalds
Lordsburg, NM
04.2020 - 03.2021
- Interact with customers cashing them out, handing them their food, cleaning and sanitizing the store for the next shift, stocking.
- Maintained accurate cash register operations throughout shifts.
- Provided attentive service to customers, addressing inquiries and concerns.
- Engaged with customers to create a welcoming atmosphere in the restaurant.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Certified Nursing Assistant (CNA)
Lordsburg Sunshine Haven
Lordsburg, NM
05.2018 - 06.2019
- Provide basic patient care under direction of nursing staff. Perform duties such as feed, bathe, dress, groom, or move patients, or change linens. May transfer or transport patients. Includes nursing care attendants, nursing aides, and nursing attendants.
- Assisted residents with daily living activities at Lordsburg Sunshine Haven.
- Monitored vital signs and reported changes to nursing staff.
- Provided companionship and emotional support to residents.
- Maintained cleanliness and organization of resident living spaces.
- Documented care provided in resident records accurately and timely.
- Answered call lights promptly and responded to patient needs accordingly.
Nursing Assistants
Silver City Care Center
Silver City, NM
03.2015 - 04.2017
- Cared for 10 or more residents in a facility. Assisting with bathing, feeding, dressing, ambulation, taking vitals. Transfer and making sure the residents are safe and comfortable. Documentation on how resident is progressing or declining.
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided compassionate support and companionship to residents.
- Maintained clean and safe living environments for residents.
- Documented patient care activities in electronic health records systems.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
Caregiver
Addus Health Care
Albuquerque, NM
06.2008 - 03.2016
- Helping patients with ADLs. Bathing, meal preparation, light housekeeping and laundry. Maintain patients records of progress or problems. Active listening and service orientation.
Customer Service Representative
Teleperformance USA
Silver City, NM
06.2007 - 06.2008
- Confer with customers over the phone about services, activation and billing. Check to make sure all appropriate changes were made to resolve customer problems. Active listening, speaking, critical thinking.
Housekeeping
Gila Regional Medical Center
Silver City, NM
02.2004 - 08.2007
- Service clean and supply room. Clean building floors including sweeping, mopping, vacuuming and changing bed linens. Clean restrooms, empty trash, disinfect equipment and supplies. Service orientation and coordination.
Housekeeping
Holiday Inn Express
Lordsburg, NM
06.2002 - 07.2003
- Carry linens, toilet items and cleaning supplies using a wheeled cart. Clean rooms, hallways, lobby and restrooms as well as empty waste baskets. Observe precautions required to protect guest property and report damage. Service orientation and coordination.
Education
Nursing Assistant Certificate -
WNMU
Silver City, NMC.P.R -
American Heart Association
First Aid -
heart association
Caregiver Program -
WNMU
Silver City, NMHigh School Equivalency Diploma - General High School Curriculum
WNMU
Silver City, NMSkills
- Provide basic patient care under direction of nursing staff Perform duties such as feed, bathe, dress, groom, or move patients, or change linens May transfer or transport patients
- Team management
- Customer service
- Shift coordination
- Cash handling
Additional Information
Bilingual. Enjoy working with people. Good organizational skills.
References
- Yolanda Arzaga, Supervisor, Aduss Home Health, 1315 N. Pope, Silver City, NM, 88061, 575-590-1372
- Corrine Diaz, Accountant, James Hamilton, 400 90th St., Silver City, NM, 88061, 575-373-7326
- Rose Ortiz, Caregiver, Addus Homehealth, Pope St., Silver City, NM, 88061, 575-388-0222
Occupational Licenses Certificates And Training
- 11/01/15, Nursing Assistant Certificate, WNMU
- 06/01/15, C.P.R, American Heart Association
- 06/01/15, First Aid, Heart Association
- 04/01/15, Caregiver Program, WNMU
Activities
None Specified
Timeline
Shift Leader
Loves Travel Center
05.2021 - 10.2024
Cashier
McDonalds
04.2020 - 03.2021
Shift Leader
Flying J Travel Center
06.2019 - 05.2022
Certified Nursing Assistant (CNA)
Lordsburg Sunshine Haven
05.2018 - 06.2019
Nursing Assistants
Silver City Care Center
03.2015 - 04.2017
Caregiver
Addus Health Care
06.2008 - 03.2016
Customer Service Representative
Teleperformance USA
06.2007 - 06.2008
Housekeeping
Gila Regional Medical Center
02.2004 - 08.2007
Housekeeping
Holiday Inn Express
06.2002 - 07.2003
Nursing Assistant Certificate -
WNMU
C.P.R -
American Heart Association
First Aid -
heart association
Caregiver Program -
WNMU
High School Equivalency Diploma - General High School Curriculum
WNMU