Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Audrey Love

Chapel Hill,TN

Summary

Highly-motivated Hair Artist/Salon Owner with strong background in service-focused roles. Builds loyal and satisfied clientele through a personalized guest experience based on the guests hair needs. Strong work ethic, adaptability, and exceptional interpersonal skills. Team oriented and Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Hair Salon Owner/Hairstylist

Self-employeed
Franklin, TN
12.2019 - Current
  • Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
  • Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
  • Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
  • Developed unique hair styling techniques for customers to create a personalized look.
  • Organized inventory system for tracking product sales and restocking shelves accordingly.
  • Researched new trends in hair care products and styles to stay current with industry developments.
  • Provided customer service and addressed customer complaints in a timely manner.
  • Created marketing campaigns to increase clientele base through social media platforms and other outlets.
  • Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
  • Monitored financial performance of the salon by analyzing monthly reports to make necessary adjustments.
  • Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.
  • Participated in community events related to beauty industry to build brand awareness among potential customers.

Hairstylist

Artistry Salon Spa
Franklin, TN
08.2010 - 11.2019
  • Greeted customers, answered phones and booked appointments.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Educated clients on proper home hair care maintenance techniques.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's needs.
  • Assisted other stylists with busy periods in the salon.
  • Developed relationships with new clients through referrals from existing customers.
  • Managed cash register transactions during checkout process.
  • Recommended products to clients based on their individual needs.
  • Tracked inventory of supplies used for styling services.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Head Hostess

Boxwood Bistro
Franklin, TN
01.2009 - 08.2010
  • Trained new staff on proper hosting procedures and policies.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Assisted with seating arrangements for large groups and special occasions.
  • Answered telephone to provide dining information and take reservations.
  • Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
  • Resolved conflicts between customers in an efficient and professional manner.
  • Greeted guests upon arrival and escorted them to their tables.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Anticipated potential problems and took appropriate action to prevent them from occurring.
  • Provided excellent customer service to ensure guest satisfaction.

Cashier/Retail Sales Associate

Off Broadway Shoe Warehouse
Franklin, TN
01.2008 - 01.2009
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

Cosmetology License - Cosmetology

The Salon Professional Academy
Nashville, TN
09-2010

High School Diploma -

Centennial High School
Franklin, TN
05-2009

Some College (No Degree) - Business

Columbia State University
Franklin, TN

Some College (No Degree) - Business

University of Memphis
Memphis, TN

Skills

  • Hair Artistry Professional
  • Certified Expert Colorist
  • Certified Hair Design Specialist
  • Financial Planning
  • Business Management
  • Marketing Understanding
  • Outstanding Customer Service
  • Relationship Building and Management
  • Self Motivation
  • Interpersonal Skills
  • Excellent Problem-Solving Abilities
  • Effective Communication

References

References available upon request.

Timeline

Hair Salon Owner/Hairstylist

Self-employeed
12.2019 - Current

Hairstylist

Artistry Salon Spa
08.2010 - 11.2019

Head Hostess

Boxwood Bistro
01.2009 - 08.2010

Cashier/Retail Sales Associate

Off Broadway Shoe Warehouse
01.2008 - 01.2009

Cosmetology License - Cosmetology

The Salon Professional Academy

High School Diploma -

Centennial High School

Some College (No Degree) - Business

Columbia State University

Some College (No Degree) - Business

University of Memphis

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