Audrey Lugo
Killeen,TX
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Candlewood Suites Hotel
05.2020 - 02.2021
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Customer Service Cashier
JCPenney
06.2014 - 02.2015
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Associate of Arts -
Emma's Beauty Academy
Juana Diaz, PR01.1999
Skills
- Staff Evaluations
- Department Coordination
- Cleaning Practices
- Staff Scheduling
- Document Control
- Customer Service
- Payment Collection
- Cash Handling
- Merchandise Restocking
- Customer Complaint Resolution
- Customer Satisfaction
- Employee Evaluations
Timeline
Housekeeping Supervisor
Candlewood Suites Hotel
05.2020 - 02.2021
Customer Service Cashier
JCPenney
06.2014 - 02.2015
Associate of Arts -
Emma's Beauty Academy