Audrey Mancini

• Provided one-on-one ABA therapy in home, clinic, and in community based environments
• Implemented individualized treatment plans developed by BCBAs and LBAs
• Collected data to monitor progress and effectiveness of individualized treatment plans
• Provided regular written and verbal progress updates on treatment goals in supervision settings as well as in the field
• Wrote clinical and technical case notes in timely and descriptive manner following sessions with clients
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress
• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes
• Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients' care networks
• Prevented instances of maladaptive behavior escalation using de-escalation techniques, managing crisis situations with professionalism, ensuring safety of all individuals involved while adhering to established protocols
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms
• Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
• Supported BCBAs and LBAs with training families on implementing individualized treatment plans
• Participated in team meetings and training workshops
• Followed policies and procedures set by Compass Counseling as well as BACB ethics codes and HIPAA requirements
• Participated in training and passed testing to receive Registered Behavior Technician title (from Behavioral Health Technician)
• Earned Employee of the Month award for month of April 2023

Performed all duties as a floor staff with added responsibilities such as:

• Administering and upholding policies set forth by Regal, training, developing, coaching, and supervising all non-management employees
• Operating all projection and audio-visual equipment within theater
• Monitoring risk management as it pertains to theater
• Ensuring guest satisfaction and handling customer service situations that require management assistance and intervention
• Handling financial transactions regarding theater funds, including deposits, armored carry transactions, inventory, as well as ordering monies to manage and ensure safe's accuracy
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Supervising and scheduling theater maintenance in accordance with requirements by Regal and state of Virginia
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within building
• Scheduling movie show times

• Operated POS system, ensured tickets were sold in accordance with MPAA rating system and company policy
• Operated and accurately cleaned concession related equipment, in accordance with policy and in timely manner
• Conducted in-theater inspections to monitor picture and sound quality
• Maintained safety standards on sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents
• Assisted in opening and closing duties
• Enhanced customer satisfaction by providing exceptional service and maintaining clean, welcoming environment
• Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement
• Resolved customer complaints professionally and courteously, ensuring positive resolution that maintained customer loyalty
• Supported coworkers during busy periods or when additional assistance was needed, fostering productive work environment through teamwork
• Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities
• Balanced and organized cash register by handling cash, counting change, and storing coupons
• Created inviting environment for customers by maintaining store organization and cleanliness

• Assigned to work in absence of regular teacher to aid students in understanding subject matter, as well as providing skills required for predetermined lessons and purposeful guidance for classroom
• Gave instructions and administered classroom environment meant to enhance student learning during period of absence of regular classroom teacher
• Directed and led teacher lesson plans, ensured effective classroom discipline, concluded evaluations and daily reports, and reported to school administrative office
• Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students
• Upheld classroom routines to support student environments and maintain consistent schedules
• Provided instruction for students in core subject areas
• Kept accurate and current attendance records and assignment sheets to maintain file compliance
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes