Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Manibusan

Denver ,Colorado

Summary

Dynamic customer service professional with a proven track record at Cycles Plus, excelling in conflict resolution and relationship building. Skilled in active listening and data entry, I enhance customer satisfaction and loyalty through empathetic interactions and effective problem-solving. Committed to delivering exceptional service and fostering positive experiences.

Overview

7
7
years of professional experience

Work History

Baggage Handler

ABM Aviation
04.2023 - Current
  • Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
  • Improved baggage handling efficiency by streamlining loading and unloading processes.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.
  • Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
  • Observed safety and privacy procedures in handling passengers' property.
  • Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
  • Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.

Customer Service Representative

Cycles Plus
04.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Kennel Technician

Isla Veterinary Clinic Guam
06.2020 - 07.2021
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.

Retail Sales Associate

Ross Dress for Less
02.2018 - 12.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and provided outstanding customer service.

Education

GEORGE WASHINGTON HIGH SCHOOL
Mangilao , Guam

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer satisfaction measurement
  • Product knowledge
  • Team development
  • Administrative support

Timeline

Baggage Handler

ABM Aviation
04.2023 - Current

Customer Service Representative

Cycles Plus
04.2021 - 10.2022

Kennel Technician

Isla Veterinary Clinic Guam
06.2020 - 07.2021

Retail Sales Associate

Ross Dress for Less
02.2018 - 12.2018

GEORGE WASHINGTON HIGH SCHOOL

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