Summary
Overview
Work History
Education
Skills
Accomplishments
Certifications
Timeline
Generic

Audrey Marrujo

Perris,CA

Summary

Regional Portfolio Manager with 22 years of experience in effectively managing multi-family residential communities. In-depth experience of all aspects of daily operations of property management including financial reporting and budgeting, asset preservation and maintenance, marketing and leasing, developing strong tenant and client relationships, staff supervision and development and ensuring compliance with all applicable policies and regulations.

Overview

23
23
years of professional experience

Work History

Regional Portfolio Manager

CONAM Management
09.2021 - Current
  • Develop and implement budgets and revenue expectations for property portfolios
  • Oversaw lease management and ensured compliance with local laws and regulations
  • Handled tenant complaints and resolved conflicts
  • Facilitated routine inspections to ensure properties meet CONAM standards
  • Trained and oversaw the professional development of staff with consistent feedback to ensure performance standards were consistently met
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared cash flow projections, cost analysis and monthly reports.
  • Utilized financial software to prepare consolidated financial statements.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Complied with established internal controls and policies.
  • Enhanced portfolio performance by consistently analyzing and adjusting asset allocations based on market trends.
  • Fostered strong relationships with clients by regularly updating them on portfolio progress and market changes.

Community Manager

CONAM Management
06.2010 - 09.2021
  • Excellent attention to detail and consistency in delivering accurate and timely reporting
  • Oversaw multiple sites
  • In charge of recruiting and hiring new associates, supervising a staff of nine employees at current property
  • Processing of all payables and banking in adherence to company standards
  • Consistently mentoring new Conam employees in all office positions at multiple properties
  • Thorough knowledge of company policy and procedures and industry standards
  • Proven ability to multitask on multiple projects within the company
  • Customer service oriented with strong communication and leadership skills
  • Maintained occupancy consistently above budget, consistent NOI and revenue growth YOY
  • Preparing of annual budgets and capitalization forecasts
  • Management of all capital projects and interior unit renovations programs
  • Assistance with on-boarding and off-boarding of multiple properties, property audits
  • Assistance with managing the owner-management relationship by conducting property walks and providing timely and accurate reports and responding to client requests as needed
  • Assisted Regional Director of Education with Mentorship Program proposal and course development

Assistant Community Manager

AMLI Residential
01.2006 - 01.2010
  • Processed all property payables
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Certified AMLI Mentor and was selected as top Assistant Community Manager in region in 2009
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Supervised all leasing activity and leasing associates
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Diligently focused on resident retention and renewal program

Community Manager

Pinnacle Property Management
01.2005 - 01.2006
  • Processed all property payables and maintained accurate bookkeeping records
  • Completed all recertifications and bond paperwork for 20% bond community
  • Supervised a staff of seven employees
  • Managed interior renovation project and capital projects
  • Diligently focused on resident retention and renewal program

Assistant Community Manager

LBK Management
01.2004 - 01.2005
  • Processed all property payables and maintained accurate bookkeeping records
  • Completed all recertifications and bond paperwork for 20% bond community
  • Oversaw all leasing activity and managed leasing staff
  • Assisted in due diligence and sell of property to new owners
  • Diligently focused on resident retention and renewal program

Leasing Agent

Western National Property Management
01.2002 - 01.2004
  • Toured prospective residents and assisted in application and move-in process
  • Completed all recertifications and bond paperwork for 20% bond community
  • Assisted in due diligence and sell of property to new owners
  • Diligently focused on resident retention, managed leads and property advertising

Education

General Education Courses -

Santa Ana College
Santa Ana, CA
01.2021

Real Estate Sale's person license -

Allied Business Schools
01.2019

General Education Courses -

Riverside Community College
Riverside
01.2017

General Education Courses -

Chaffey Community College
Rancho Cucamonga, CA
01.2007

Skills

  • Excellent Organization Skills
  • Typing (50 wpm)
  • Excellent Grammar
  • Excellent Customer Service Skills
  • Proficient in: MRI
  • Proficient in: AMSI
  • Proficient in: Yardi
  • Proficient in: RentRoll
  • Proficient in: Lead2lease
  • Proficient in: Yieldstar
  • Proficient in: LRO
  • Proficient in: ILM
  • Proficient in: Credit Retriever
  • Proficient in: On-site
  • Proficient in: Microsoft Outlook
  • Proficient in: Excel
  • Proficient in: Powerpoint
  • Proficient in: Microsoft Word
  • Proficient in: Realpage products

Accomplishments

  • 2023 Regional Associate of the Year
  • 2022 Regional Associate of the Year
  • 2020 Community Manager of the Year
  • 2019 Employee of the Region
  • 2019 All Star Award
  • 2018 All Star Award
  • 2018 Property of the Year
  • 2018 Manager of the Year Nominee
  • 2017 Community Manager of the Year
  • 2017 All Star Performer
  • 2015 Community Manager of the Year
  • ConAm Platinum Club Member
  • 2014 3rd Place in Excellence in Service Completion 100+ units
  • 2013 Top Shop Score 95% or above
  • 2013 Honorable Mention Financial Performance Excellence
  • 2009 Assistant Community Manager of the Year

Certifications

CA Real Estate Salesperson license, CA RE# 02090378

Timeline

Regional Portfolio Manager

CONAM Management
09.2021 - Current

Community Manager

CONAM Management
06.2010 - 09.2021

Assistant Community Manager

AMLI Residential
01.2006 - 01.2010

Community Manager

Pinnacle Property Management
01.2005 - 01.2006

Assistant Community Manager

LBK Management
01.2004 - 01.2005

Leasing Agent

Western National Property Management
01.2002 - 01.2004

General Education Courses -

Santa Ana College

Real Estate Sale's person license -

Allied Business Schools

General Education Courses -

Riverside Community College

General Education Courses -

Chaffey Community College
Audrey Marrujo