Audrey Martin
Wetumpka
Summary
Versatile and empathetic professional with a background in patient care at NHS Management and customer service at ASK. Excelled in maintaining confidentiality and managing high-stress situations, enhancing patient well-being and customer satisfaction. Skilled in active listening and data entry, effectively improving team coordination and client relations.
Overview
10
10
years of professional experience
Work History
CNA
Nhs Management
04.2015 - Current
- Employed infection control protocols to maintain sterile environment.
- Supported mobility exercises to enhance patient physical well-being.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Monitored vital signs and reported significant changes to nursing staff.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
ASK
01.2015 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL05-2014
Skills
- Time management
- Compassion and empathy
- Patient care
- Maintaining confidentiality
- Flexibility and adaptability
- Data entry
- Customer service
- Critical thinking
- Active listening
- Customer relations
- Call center operations
- Building rapport
Timeline
CNA
Nhs Management
04.2015 - Current
Customer Service Representative
ASK
01.2015 - 06.2016
High School Diploma -
Wetumpka High School
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