Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Matteson

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

10
10
years of professional experience

Work History

General Manager, COO

Arctic Thermal Solutions
10.2020 - 04.2025
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Operations Manager

FedEx Ground
11.2019 - 10.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Shift Manager

Starbucks
06.2015 - 08.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Education

High School Diploma -

Twin Lakes High School
Monticello, IN

Bachelor of Science - BioChemistry

Nyack College
Nyack, NY

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Inventory control
  • Verbal and written communication
  • Administrative skills
  • Client / customer relations

Timeline

General Manager, COO

Arctic Thermal Solutions
10.2020 - 04.2025

Operations Manager

FedEx Ground
11.2019 - 10.2020

Shift Manager

Starbucks
06.2015 - 08.2017

High School Diploma -

Twin Lakes High School

Bachelor of Science - BioChemistry

Nyack College

Similar Profiles

CREATE PROFILE
Audrey Matteson