Senior Claims Analyst, Corporate Risk Management
Dairy Farmers of America
Dallas, Texas
02.2024 - Current
- Collaborated with Plant Managers, EHS Managers, HR Managers, and other management for locations to create safety plans while addressing claim frequency, patterns, and trends. We also ensured that injured employees felt secure in returning to work after an injury.
- Identified potential risks regarding workers' compensation claims that could be mitigated in the future with policy changes.
- Monthly calls were set to present and review open workers' compensation claims for each location. Further discussion was held to analyze the future costs and how they would impact the location, along with plans for claim resolution.
- Worked with Sedgwick adjusters as the primary liaison for the locations to ensure needed information was provided for claims investigation purposes.
- Routinely reviewed and audited all open workers' compensation claims to ensure they were handled in accordance with company standards as set forth in the Special Handling Instructions.
- Monthly calls were set to present and review open workers' compensation claims for each locations. Further discussion was held to analyze the future costs and how they would impact the location, along with plans for claim resolution.
- Provided reserve and settlement authority to the Sedgwick adjusters along with recommendations to achieve optimal claim outcomes and cost-savings for all parties involved.
- Partnered with peers to address employee concerns, mediate any disagreements, and counseled employees about the claims process with the expected steps in the process.
- Oversaw the administration and handling of workers' compensation claims across seventeen states while staying updated on any regulatory changes that would potentially impact claims handling.
- Coordinated with all other internal departments to address any needs such as legal, payroll, or human resources-related items.
