Audrey Maynard
Bethel
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deli Employee
Country Fresh Farm Market
11.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Maintained proper equipment functionality through regular cleaning, maintenance checks, and prompt repairs when needed.
- Collaborated with team members to achieve daily goals, fostering a positive workplace atmosphere.
- Demonstrated adaptability by covering various roles within the deli department as needed.
General Manager
David Restaurant Group
06.2021 - 10.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assistant General Manager
David Restaurant Group
07.2018 - 02.2021
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
Server
David Restaurant Group
02.2016 - 07.2018
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
Education
Some College (No Degree) - Social Work
University of Cincinnati Clermont College
Batavia, OHSkills
- Operations Oversight
- Business Development
- Staff Supervision
- Financial Administration
- P&L Management
- Business Administration
- Workflow Planning
- Safety protocol
- Deadline-oriented
- Adaptable Learner
- Problem-Solving
Certification
Servsafe Certified as of 2021
Contact
Bethel, OH 45106
Education and Training
other,Batavia, OH
Timeline
Deli Employee
Country Fresh Farm Market
11.2024 - Current
General Manager
David Restaurant Group
06.2021 - 10.2024
Assistant General Manager
David Restaurant Group
07.2018 - 02.2021
Server
David Restaurant Group
02.2016 - 07.2018
Servsafe Certified as of 2021
Some College (No Degree) - Social Work
University of Cincinnati Clermont College
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