Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Audrey Mbassa-Brown

Silver Spring,USA

Summary

Diligent professional with a robust background in coordinating complex moves and ensuring seamless transitions. Proven expertise in managing logistics, scheduling, and client communications to facilitate efficient relocations while maintaining high levels of customer satisfaction. Strong problem-solving abilities and exceptional organizational skills contribute to the successful execution of projects, even in challenging environments. Committed to delivering results that exceed expectations and enhance operational efficiency.

Overview

19
19
years of professional experience

Work History

International Move Coordinator

Alchemy-GTS
05.2022 - Current
  • Responsible for overseeing international moves from initial inquiry to the closing of the deal, providing International moving quotes to clients, and invoicing for all removals.
  • Ensuring all files are compliant with company guidelines and standards.
  • Entering data promptly and accurately into the company database system.
  • Resolving complaints and potential issues quickly and effectively, liaising with other managers and departments when necessary.
  • Actively seeking ways to improve service by asking questions and offering suggestions.
  • Develop strong international working relationships within the team, other departments/heads and other key parties (sub-contractors, vendors, etc).
  • Keeping all parties involved in the removals and always moving process fully up to date on the progress to ensure customer satisfaction.
  • Ensured timely completion of moves by closely monitoring project timelines and adjusting resources as needed.
  • Created a positive working environment for moving crew members, resulting in higher employee retention rates and increased job satisfaction.
  • Managed post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.

Project Coordinator

Women for Women Int’l
12.2012 - 12.2015
  • Developing and maintaining a detailed project schedule which includes administrative tasks and all sites involved in a project.
  • Coordinating meetings, including travel arrangements and expense reports, updating audit reports.
  • Maintaining project managers’ calendars on statuses of all current projects, which includes the status on aging projects, projects with signature delays, projects with effectiveness delays, projects eligible for cancellation, etc.
  • Working with project team to understand and assist with tracking all work, tasks and project assignments.
  • Monitoring and modifying project schedule as assignments.
  • Organizing and leading events, fundraisers.
  • Maintaining document control, database management, tracking project activities and team communication.
  • Provided Backstopping support to Equatorial Guinea, Uganda, Tanzania, Hong Kong, Taiwan field offices.
  • Traveled to and provided technical assistance to Equatorial Guinea, Uganda, Tanzania, Hong Kong and Taiwan.
  • Served as liaison between countries platforms.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Supporting and liaising with grants and Contract Department within designated local governments, monitoring compliance of donor funded projects.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Helped plan and implement training programs within communities of sponsored sisters.
  • Monitoring commodities and procuring equipment for countries’ platforms.
  • Present and discuss my countries’ financial health reports to the Finance & Budget Committee during quarterly Surplus/Deficit meetings, which include the Chief Finance Officer and the VP Finance & Controller.

Assistant Project Coordinator

Women for Women Int’l
12.2010 - 11.2012
  • Updated and managed the organization’s donor database by updating donors’ information and reactivating past donors.
  • Provided Program management support such as filing, emailing, data entry.
  • Coordinated the Operations Team’s weekly meetings – made sure all reports that will be addressed at the meeting were updated and sent out to the team prior to the meeting; drafted the meeting’s highlights as well as sent out minutes from the meetings.
  • Coordinating meetings, including travel arrangements and expense reports, updating audit reports.
  • Working with project manager, assisting in developing comprehensive workflows for numerous projects.

Hostess/ Receptionist

Hillwood Estate Museum and Garden
09.2009 - 10.2010
  • Responsible for answering multiple phone calls, booking reservations at the museum, dealing with incoming emails enquiries, faxes and posts.
  • Calling guests to remind them of their reservations.
  • Helping set up meetings, taking notes and assisting in organizing events at Hillwood.
  • Screening all phone calls and responsible for face-to-face enquiries.
  • Carrying out administrative duties such as filing, photocopying docs and providing general secretarial administrative support to senior managers, directors.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Provided patrons with estimated waiting times during peak service hours.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Kept reception area clean and neat to give visitors positive first impression.

Administrative/ Personal Assistant In Financial Department

Embassy of Cameroon
10.2006 - 04.2009
  • Coordinating between departments regarding clerical duties such as filing, photocopying, faxing, etc.
  • Scheduling appointments, answering multi-line phone calls and ensuring sufficient office supplies in all departments.
  • Responsible for travel arrangements for delegations, Gov’t officials and coordinating with senior members.
  • Taking detailed notes at meetings delegated at the embassy and preparing documents needed in such meetings, programs and various activities.
  • Writing briefing papers and assisting in presentations.
  • Arranging invoices, expense claims and purchased orders.
  • Responsible for screening calls and face to face enquiries.
  • Exceeded customer service expectations through prompt resolution of inquiries or concerns from both internal employees and external clients/partners.
  • Maintained inventory levels by tracking supplies usage patterns and placing orders proactively before shortages occurred.
  • Collaborated with cross-functional teams on various projects to achieve shared goals efficiently and effectively.
  • Supported executives during meetings with preparation of agendas, taking minutes, and timely distribution of action items to relevant parties.
  • Promoted a professional atmosphere within the office environment by maintaining a clean, organized workspace and adhering to company policies.
  • Used discretion when handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Bachelor - history and Language

American University
01.2009

High School Diploma -

Walter Johnson High School
01.2004

Skills

  • Ability to multi-task
  • Interpersonal skills
  • Communication skills
  • Attention to detail
  • Planning skills
  • Organizational skills
  • Microsoft Word
  • Excel
  • Office Suite
  • Photoshop
  • Adobe
  • Dreamweaver
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Workplace safety
  • Reliability

Languages

French
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working

Timeline

International Move Coordinator

Alchemy-GTS
05.2022 - Current

Project Coordinator

Women for Women Int’l
12.2012 - 12.2015

Assistant Project Coordinator

Women for Women Int’l
12.2010 - 11.2012

Hostess/ Receptionist

Hillwood Estate Museum and Garden
09.2009 - 10.2010

Administrative/ Personal Assistant In Financial Department

Embassy of Cameroon
10.2006 - 04.2009

High School Diploma -

Walter Johnson High School

Bachelor - history and Language

American University

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Audrey Mbassa-Brown