Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Audrey Mbassa-Brown

Silver Spring,USA

Summary

Dynamic move coordinator with extensive experience in logistics and project management, dedicated to fostering team collaboration and enhancing client satisfaction through strategic planning and execution. Proven ability to adapt to evolving requirements while upholding exceptional standards and delivering impactful results. Expertise in communication, problem-solving, and time management ensures seamless transitions and operational efficiency. Committed to driving success in every project by leveraging a proactive approach and keen attention to detail.

Overview

19
19
years of professional experience

Work History

International Move Coordinator

Alchemy-GTS
05.2022 - Current
  • Responsible for overseeing international moves from initial inquiry to the closing of the deal, providing International moving quotes to clients, and invoicing for all removals.
  • Ensuring all files are compliant with company guidelines and standards.
  • Entering data promptly and accurately into the company database system.
  • Resolving complaints and potential issues quickly and effectively, liaising with other managers and departments when necessary.
  • Actively seeking ways to improve service by asking questions and offering suggestions.
  • Develop strong international working relationships within the team, other departments/heads and other key parties (sub-contractors, vendors, etc).
  • Keeping all parties involved in the removals and always moving process fully up to date on the progress to ensure customer satisfaction.
  • Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions for clients.
  • Created a positive working environment for moving crew members, resulting in higher employee retention rates and increased job satisfaction.
  • Developed customized solutions for unique or challenging moves, ensuring client satisfaction while adhering to budget constraints.
  • Continuously updated knowledge of industry trends and best practices to ensure the company remained competitive in the marketplace.
  • Negotiated favorable contracts with vendors, resulting in cost savings for both the company and clients.
  • Managed post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.

Project Coordinator

Women for Women Int’l
12.2012 - 12.2015
  • Developing and maintaining a detailed project schedule which includes administrative tasks and all sites involved in a project.
  • Coordinating meetings, including travel arrangements and expense reports, updating audit reports.
  • Maintaining project managers’ calendars on statuses of all current projects, which includes the status on aging projects, projects with signature delays, projects with effectiveness delays, projects eligible for cancellation, etc.
  • Working with project team to understand and assist with tracking all work, tasks and project assignments.
  • Monitoring and modifying project schedule as assignments.
  • Organizing and leading events, fundraisers.
  • Maintaining document control, database management, tracking project activities and team communication.
  • Provided Backstopping support to Equatorial Guinea, Uganda, Tanzania, Hong Kong, Taiwan field offices.
  • Travelled to and provided technical assistance to Equatorial Guinea, Uganda, Tanzania, Hong Kong and Taiwan.
  • Served as liaison between countries platforms.
  • Supporting and liaising with grants and Contract Department within designated local governments, monitoring compliance of donor funded projects.
  • Helped plan and implement training programs within communities of sponsored sisters.
  • Monitoring commodities and procuring equipment for countries’ platforms.
  • Present and discuss my countries’ financial health reports to the Finance & Budget Committee during quarterly Surplus/Deficit meetings, which include the Chief Finance Officer and the VP Finance & Controller.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.

Assistant Project Coordinator

Women for Women Int’l
12.2010 - 11.2012
  • Updated and managed the organization’s donor database by updating donors’ information and reactivating past donors.
  • Provided Program management support such as filing, emailing, data entry.
  • Coordinated the Operations Team’s weekly meetings – made sure all reports that will be addressed at the meeting were updated and sent out to the team prior to the meeting; drafted the meeting’s highlights as well as sent out minutes from the meetings.
  • Coordinating meetings, including travel arrangements and expense reports, updating audit reports.
  • Working with project manager, assisting in developing comprehensive workflows for numerous projects.
  • Played an integral role in meeting strict deadlines by consistently following up on outstanding tasks with relevant parties.
  • Developed comprehensive minutes from project meetings, fostering clear communication among all parties involved.
  • Supported project teams with timely tracking and reporting of project progress and performance.
  • Enhanced team productivity through effective coordination of schedules, resources, and deadlines.
  • Contributed to positive client relationships by promptly addressing inquiries and concerns.
  • Facilitated smooth project execution by coordinating meetings, agendas, and action items for followup.
  • Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.

Hostess/ Receptionist

Hillwood Estate Museum and Garden
09.2009 - 10.2010
  • Responsible for answering multiple phone calls, booking reservations at the museum, dealing with incoming emails enquiries, faxes and posts.
  • Calling guests to remind them of their reservations.
  • Helping set up meetings, taking notes and assisting in organizing events at Hillwood.
  • Screening all phone calls and responsible for face-to-face enquiries.
  • Carrying out administrative duties such as filing, photocopying docs and providing general secretarial administrative support to senior managers, directors.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Advised customers about special offerings and menu items to help drive sales.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Administrative/ Personal Assistant In Financial Department

Embassy of Cameroon
10.2006 - 04.2009
  • Coordinating between departments regarding clerical duties such as filing, photocopying, faxing, etc.
  • Scheduling appointments, answering multi-line phone calls and ensuring sufficient office supplies in all departments.
  • Responsible for travel arrangements for delegations, Gov’t officials and coordinating with senior members.
  • Taking detailed notes at meetings delegated at the embassy and preparing documents needed in such meetings, programs and various activities.
  • Writing briefing papers and assisting in presentations.
  • Arranging invoices, expense claims and purchased orders.
  • Responsible for screening calls and face to face enquiries.
  • Ensured accurate record-keeping by maintaining organized digital and physical filing systems for important documents.
  • Maintained inventory levels by tracking supplies usage patterns and placing orders proactively before shortages occurred.
  • Enhanced executive productivity by managing schedules, appointments, and travel arrangements for optimal time management.
  • Expedited project completion with effective prioritization, delegation, and follow-up on tasks assigned to team members.
  • Safeguarded confidential information with strong attention to detail when organizing sensitive documents or data files.
  • Assisted in budget management by tracking expenses, processing invoices, and reconciling financial records regularly.
  • Promoted a professional atmosphere within the office environment by maintaining a clean, organized workspace and adhering to company policies.
  • Supported executives during meetings with preparation of agendas, taking minutes, and timely distribution of action items to relevant parties.

Education

High School Diploma -

Walter Johnson High School
01.2004

Bachelor’s - History and Language

American University
01.2009

Skills

  • Goal achiever Proactive
  • Ability to multi-task in a fast-paced environment
  • Superb interpersonal skills and ability to relate and satisfy all types of clients
  • Excellent communication skills (both oral or in written) and good level of attention to detail
  • High level planning and organizational skills
  • Fully fluent in both French and English
  • Proficient in Microsoft Word, Excel, Office Suite, Photoshop, Adobe, Dreamweaver
  • Scheduling expertise
  • Teamwork
  • Positive attitude
  • Relocations
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Attention to detail

Languages

French
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working

Timeline

International Move Coordinator

Alchemy-GTS
05.2022 - Current

Project Coordinator

Women for Women Int’l
12.2012 - 12.2015

Assistant Project Coordinator

Women for Women Int’l
12.2010 - 11.2012

Hostess/ Receptionist

Hillwood Estate Museum and Garden
09.2009 - 10.2010

Administrative/ Personal Assistant In Financial Department

Embassy of Cameroon
10.2006 - 04.2009

High School Diploma -

Walter Johnson High School

Bachelor’s - History and Language

American University

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Audrey Mbassa-Brown