AUDREY MCFALL
Peoria,USA
Summary
Strategic Senior Program Supervisor with over seventeen years of experience in program and project management. Skilled in using analysis, insight, and a collaborative approach to drive department improvements and resident program efficacy and accreditation compliance. Dynamic organizational skills and proven talent to independently plan and direct demanding operations and complex schedules. Proven ability in project management, event logistics and coordination, program administration, and implementing improved business practices. Highly effective at solving complex business challenges through cross-functional collaboration. Successfully developing and overseeing programs of varying sizes. First-rate communication, interpersonal and organizational abilities. Strategic planner, decisive leader, and complex problem-solver ready for new professional challenge.
Overview
19
19
years of professional experience
Work History
Program Supervisor Internal Medicine Residency and Fellowship Programs
Creighton University School of Medicine-Phoenix
03.2007 - Current
- Design, implement, and manage operations of the Internal Medicine Program (85 residents, 100+ faculty members, two hospital sites, and one university)
- Direct supervision, oversite, and delegation of work for two Internal Medicine Coordinators (one at each training site) and one Hospice/Palliative Care and GI Coordinator (Fellowships that fall under Internal Medicine)
- Coordination of Faculty Development and Faculty CME
- Establish cross functional relationships and serve as liaison between Internal Medicine Residency program, residents, hospital, and university
- Responsible for program merger including all accreditation and program related items including 85 residents and 100+ faculty
- Coordinate all aspects of seasonal resident recruitment and selection process: review 5,000+ applications, 300+ candidate interviews per season, manage marketing materials, updating website, assemble and distribute brochure packets, and organize materials for career fairs
- Manage onboarding of 33 Internal Medicine Residents each year
- Ensure residents meet state licensing and hospital requirements
- Direct all department residency program activities including curriculum, exams, quizzes, semi-annual board simulation courses, annual procedure simulation courses, evaluations, conferences, training rotations, clinical supervision schedule, assignments, monthly block schedules for 85 plus residents, personnel management and development, ceremonies, and events
- Ensure all required documentation is accurate, up to date, and readily available prior to accreditation visits
- Manage completion and timely submission of Program Information Forms (PIFs) for ACGME site visit reviews
- Serve as key participant in Internal Medicine's ACGME site review
- Identify methods for improving workflow and cost effectiveness
- Develop and maintain program policies
- Standardize procedures and effectively troubleshoot and resolve issues
- Prepare and maintain credentialing files, databases, contracts, Program Letters of Agreement (PLAs), and internship and residency information for Intern Resident Information System (IRIS) reporting to ensure all department, hospital, accreditation, and state requirements are met
- Verify and process J1 Visas for Internal Medicine residents
- Create, manage, and reconcile program's $300,000 annual budget
- Oversee Internal Medicine Residency Program's Clinical Competency Committee and Program Evaluation Committee
- Manage grant submittals for Department of Internal Medicine
- Coordinate evaluations, schedules, lecture series, orientation, and letters of recommendation for internal medicine students
- Coordinate activities, attendance, and budget for continuing medical education
- Serve as Super User of New Innovations software
- Trained Coordinators and other team members on program
- Assisted in the merging of three separate databases into one
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Provided ongoing direction and leadership for program operations.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Previously Held Roles at St. Joseph's Hospital and Medical Center, in addition to Program Supervisor: Cardiovascular Fellowship Program Coordinator, Internal Medicine Clerkship Coordinator, and Executive Assistant to the Designated Institutional Official
Sales / Closings Coordinator
Meritage Homes
04.2006 - 02.2007
- Processed new home sales contract
- Distributed all required paperwork to corresponding team members
- Served as liaison between Accounting Department and Loans Department by preparing and distributing weekly and monthly sales and budgeting logs
- Verified accuracy of files for Closing Department
Medical Administrative Assistant
Cigna Paradise Valley
12.2005 - 03.2006
- Checked patients in and out at front desk, handled cash intake and deposits
- Prepared patient files for appointments, processed all referrals for medical office, entered billing codes, and verified insurance prior to appointments
- Served as head of Employee Activity Council
Education
MBA -
Creighton University
05.2025
Master of Science - Organizational Leadership
Creighton University
05-2025
Bachelor of Science - Global Business, Marketing Emphasis
Arizona State University
05.2008
Skills
- Operations Management
- Policy and Process Improvement
- Program Supervision and Evaluation
- Performance Evaluations
- Budget Management
- Event Planning and Execution
- Recruitment
- Program and Resident Coverage Scheduling
- Cross Functional Leadership
- Zoom
- Trello
- License and Accreditation Compliance
- Curriculum design
- Onboarding Management
- Microsoft Office Suite
- Microsoft Teams
- Staff Training
- Staff Development
- Document Management
- Operational leadership
- Strategic Planning
- Program Management
- Hiring and recruitment knowledge
- Process Improvements
- Project Coordination
Local and National Committees
- Member-Program Administrator APDIM, 2007 - Present
- Member Graduation Medical Education Committee, 2007 - Present
- Chair Program Coordinator Committee, 2020 - 2021
- Member-Medical Education Coordinators of Arizona (MECAz), 2011 - 2020
- Member-American College of Cardiology, 2017 - 2019
Awards
- Administrator of the Year, 2021 - 2022
- Chairs Award Internal Medicine Department, 2018 - 2019
- Staff of the Year Internal Medicine Department, 2017 - 2018
- Chairs Award Internal Medicine Department, 2013-2014
- Dignity Diamond, 2008-20215
Timeline
Program Supervisor Internal Medicine Residency and Fellowship Programs
Creighton University School of Medicine-Phoenix
03.2007 - Current
Sales / Closings Coordinator
Meritage Homes
04.2006 - 02.2007
Medical Administrative Assistant
Cigna Paradise Valley
12.2005 - 03.2006
Bachelor of Science - Global Business, Marketing Emphasis
Arizona State University
MBA -
Creighton University
Master of Science - Organizational Leadership
Creighton University
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