Audrey M. House
Oakdale,MN
Summary
Dedicated professional with a passion for supporting clients from diverse backgrounds. Committed to making a positive impact on individuals facing challenges by providing necessary resources and support. Skilled in creating inclusive and welcoming environments for all clients, ensuring their needs are met with empathy and understanding. Creating a sense of community and empowerment among those served, promoting equality
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Emma Norton
02.2022 - Current
- Build strong relationships with local landlords to increase available housing options for clients in need.
- Assist clients with Housing vouchers process.
- Assist clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.
- Establish partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Maintain detailed records, including case notes and client interactions
- Enhance client self-sufficiency through the coordination of relevant community resources and services.
- Provide empathy, compassion, active listening, and conflict resolution.
- Work with diverse clients and understanding their unique needs.
Preschool Teacher
New Horizon Academy
11.2021 - 02.2022
- Greet parents and students
- Create Lesson plans
- General Cleaning
- Serve meals-Breakfast, Lunch and PM snack
- Provide safe and brave space for students
- Assist students in potty training
Mobile Aftercare Case Manager
Brittany’s Place
06.2018 - 01.2020
- Meet with previous residents and setup aftercare services
- Transport resident to appointments
- Support each resident reach short term and long term goals
- Counsel youth experiencing rough times (SEY)
- Supervise/engage with indoor and outdoor activities
- General Cleaning
- Provide residents in case/safety planning
- Develop professional relationship with staff and residents
- Fill out require paperwork
- Conduct referrals and do intakes
- Report runaways to law enforcement and missing person
Paraprofessional 2
St. Paul Public School
10.2016 - 06.2018
- Greet students, parents and visitors
- Support teacher in classroom with Academic as well as Behavior
- Supervise/redirect students indoors and outdoors
- Assist teachers in working with individual students in communications therapy, self-help activities, and discipline.
- General cleaning
- Assist in specialist classes such as Art, Science, Creative Thinking and PhyEd
- Supervise in lunch room
- 1:1 student support
Crisis Resource Advocate
Women’s Advocate
01.2015 - 01.2018
- Greet visitors, guest and residents at door
- Respond to crisis emails
- Provide advocacy support to residents, help families achieve their goals
- Sort mail
- Manage Day One
- Manage referrals to Bridging for residents moving out of shelter/house visits
- Answer 24-hr. Crisis line phone, Support office CISCO telephone system
- Complete intakes, paperwork
- Coordinate transportation accordingly
- Partner with other shelters and community resources
- Case manage, document accurate resident information, maintain confidentiality, and build professional relationships with staff and residents.
- Train new employees
- Manage client track
Teacher’s Aide
New Horizon Academy
01.2012 - 01.2014
- Greeted parents and children
- Served breakfast, lunch and snack, prepared bottles
- Supervised activities, supervised naps
- General cleaning, sanitized chairs, tables and toys and other items.
- Assisted teacher throughout the day outside and inside the facility
Client Advocate
Catholic Charities
01.2010 - 01.2012
- Greet clients and guest at front desk
- Responsible for clients
- Support office CISCO telephone system, answering phones, taking messages
- Intakes, Manage Caseloads, Security rounds
- Manage children activities, handled difficult situations in a sensitive, caring professional manner, distributing mail, Copying, Faxing, Printing, Typing and Donations.
- Outlook, HMIS (homeless management information system), filing, Run reports
Education
Associate of Science - Human Services
Minneapolis Community Technical College
Minneapolis, MN05.2016
Skills
- Proficient in word processing (50wpm)
- Team collaboration skills
- Leadership skills
- CPR and First Aid provider
- Excellent customer service skills
- Reliable employee with the ability to learn new concepts and skills at a fast pace
- Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Internet and Faxing
- Knowledge of HMIS database
- Knowledge of running ART reports
- Maintain and document clients progress
- Group Skills
- Individual Skills
- Parenting Skills
- Interpersonal Communication Skills
- CPI trained
Websites
Certification
- Salvation Army (volunteer) Office Assistant: April 2014
- Personal Care Assistant Training Certificate: March 2014
- Ethnics & Professional Boundaries: May 2012
- L.Y.F.E (Let Your Family Explore) Founder- June 2021
- S.H.I.N.E Program Manager-Jan. 2017-present
- MSSA Presenter- 2025
- S.H.I.N.E HBCU tour
Timeline
Housing Case Manager
Emma Norton
02.2022 - Current
Preschool Teacher
New Horizon Academy
11.2021 - 02.2022
Mobile Aftercare Case Manager
Brittany’s Place
06.2018 - 01.2020
Paraprofessional 2
St. Paul Public School
10.2016 - 06.2018
Crisis Resource Advocate
Women’s Advocate
01.2015 - 01.2018
Teacher’s Aide
New Horizon Academy
01.2012 - 01.2014
Client Advocate
Catholic Charities
01.2010 - 01.2012
Associate of Science - Human Services
Minneapolis Community Technical College
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