Audrey Middleton
Lampe,MO
Summary
Dedicated Registered Medical Assistant with 8+ years of healthcare and administrative experience, specializing in patient care, EHR management, and insurance authorization. Skilled in working with diverse populations, including individuals with disabilities. Adept at problem-solving, maintaining confidentiality, and supporting clinical operations. Seeking a full-time role in healthcare, administration, or community services to leverage strong organizational and interpersonal skills..
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant (RMA)
Fordlandclinic
07.2021 - Current
- Coordinated patient appointments to optimize clinic workflow and reduce wait times.
- Assisted healthcare providers during examinations to ensure efficient patient care.
- Monitored and documented vital signs to support accurate patient assessments.
- Managed electronic health records to maintain up-to-date patient information.
- Educated patients on medication instructions and post-treatment care for better compliance.
- Performed laboratory specimen handling, ensuring proper collection and labeling procedures.
- Maintained medical equipment to ensure reliability and safety during patient care.
- Conducted patient intake assessments to gather medical history and current concerns.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Scheduled follow-up appointments to support continuity of care for patients.
- Ensured compliance with infection control protocols to maintain a safe clinical environment.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Assisted in health education initiatives to promote wellness and preventive care in the community.
- Developed and maintained organized filing systems for patient records and documentation.
- Responded to patient inquiries professionally, enhancing overall patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
Cashier/Customer Service
Harter House Meats
06.2017 - 01.2021
- Processed customer transactions with accuracy and efficiency at point of sale.
- Assisted customers in selecting products and answering inquiries about merchandise.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed inventory levels by restocking shelves and monitoring product availability.
- Trained new staff on cash handling procedures and customer service protocols.
- Resolved customer complaints and issues with professionalism and courtesy.
- Developed promotional displays to highlight seasonal products and increase sales.
- Conducted regular cash audits to ensure accuracy in cash handling.
- Provided support during inventory counts to assist in accurate stock management.
Education
Registered Medical Assistant - Healthcare
Allied Health
Online08-2024
High School Diploma -
Blue Eye High School
Blue Eye, MO05-2017
Certificate - Healthcare
Gibson Technical
Reeds Spring, MO05-2017
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Phlebotomy techniques
- Patient scheduling
- Clinical documentation
- Medication administration
- Patient assessments
- Medical equipment operation
- Vital sign monitoring
- Insurance verification
- Diagnostic testing assistance
- Wound care assistance
- Inventory management
- Medical records management
- Privacy and confidentiality
- Medical office procedures
- Needs assessments
- Healthcare billing
- Emergency response preparedness
Certification
- RMA - Registered Medical Assistant
Timeline
Registered Medical Assistant (RMA)
Fordlandclinic
07.2021 - Current
Cashier/Customer Service
Harter House Meats
06.2017 - 01.2021
Registered Medical Assistant - Healthcare
Allied Health
High School Diploma -
Blue Eye High School
Certificate - Healthcare
Gibson Technical