Audrey Millard

• Interacted with customers via inbound / outbound phone calls and ensured a consistent, positive experience for customers while incorporating the established service processes in all interactions.
• Managed customer inquiries through various communication channels.
• Collaborated with teams to improve customer service processes.
• Resolved issues by analyzing customer feedback and concerns.
• Maintained accurate records of customer interactions and transactions.

• Supervised daily store operations, ensuring consistent product quality and customer satisfaction.

• Trained, scheduled, and supported team members to maintain efficiency and high service standards.

• Handled cash management, inventory checks, and opening/closing duties with accuracy and accountability.

• Provided excellent customer service, resolved concerns, and promoted a friendly and organized environment.

• Delivered exceptional customer service in a busy retail environment, maintaining a positive and professional attitude.

• Supported scheduling, planning, and task delegation to ensure smooth daily operations.

• Operated registers, handled transactions accurately, and assisted with customer inquiries and complaints.

• Maintained a clean, safe environment for both staff and guests, demonstrating accountability and leadership.