Audrey Mills
Rowlett,TX
Summary
Health Coordinator with 15+ years experience in healthcare, equipped with administrative and customer service expertise. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Health Coordinator
Baylor Scott & White Medical Center - Lake Pointe
Rowlett, TX
03.2023 - Current
ER Unit Secretary
Baylor University Medical Center
Dallas, TX
10.2019 - 02.2023
- Answered phone calls and responded to patient call lights promptly, displaying professionalism and courtesy
- Ensured efficient coordination and communication within the unit
- Ensured accurate and timely delivery of information to relevant individuals and departments
- Ensured timely response to physician consult requests
- Prepared transfers exclusively for Baylor Heart and Vascular Hospital
- Received and directed messages efficiently while providing excellent customer service to visitors
- Completed EPIC training program
- Ensured accurate electronic records by efficiently scanning patient charts for the HIM department
OR Unit Secretary
Baylor University Medical Center
Dallas, TX
04.2018 - 10.2019
- Greeted and assisted visitors, while efficiently routing calls and ensuring effective communication
- Handled routine inquiries, managed entry of OR scheduler, and accurately transcribed physician orders
- Operated intercommunication systems such as computer, fax, and copier to streamline administrative processes.
- Maintained strong working relationships with nursing personnel, medical staff, and the public
- Ensured efficient organization of records, files, and forms
- Maintained accurate records of supply usage and reordering needs.
Facility Liaison
CareFlite
Grand Prairie, TX
05.2017 - 07.2018
- Served as a facilitator for hospital transfers, ensuring smooth transition of patients
- Established and maintained rapport and relationship with hospital staff
ER Technician
Baylor Scott & White Medical Center – Carrollton
Carrollton, TX
09.2014 - 05.2017
- Created strategic action plans tailored to accommodate physicians, nurses, and unit management
- Managed and optimizes order systems for efficient workflow
- Ensured timely response to physician consult requests
- Skilled in performing essential medical tasks such as obtaining vital signs, measuring blood pressure and temperature, administering blood draws (straight stick only), applying splints, and conducting EKG tests
- Answered phone calls and responded to patient call lights promptly, displaying professionalism and courtesy
ER Unit Secretary
Baylor University Medical Center
Dallas, TX
01.2012 - 09.2014
- Managed patient orders efficiently and accurately
- Implemented effective systems for managing and organizing patient charts
- Answered phone calls and responded to patient call lights promptly, displaying professionalism and courtesy
- Ensured efficient coordination and communication within the unit
- Ensured accurate and timely delivery of information to relevant individuals and departments
- Ensured timely response to physician consult requests
- Prepared transfers exclusively for Baylor Heart and Vascular Hospital
- Documented patient medication, height, weight, and allergies
- Prepared charts for HIM
Education
Bachelor of Science - Health Studies Minor in Sociology
Texas Woman's University
Denton, TX12-2016
Associates of Science - Liberal Science
Richland College
Dallas, TX05.2014
Skills
- Acute Care
- Epic Systems
- Critical Thinking
- Continuous Improvement
- Self Motivation
- Problem-solving abilities
- Task Prioritization
- Records Management
- Adaptability and Flexibility
- Written Communication
- Professional Demeanor
- Reliability
- Interpersonal Skills
- Interpersonal Communication
- Goal attainment
- Time management abilities
- Active Listening
- Multidisciplinary team collaboration
- Goal Setting
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
Volunteer Experience
- Participated in a clinical rotation program two years while in high school, performing various duties in a medical capacity under staff supervision
- Volunteered in a pre-kindergarten class assisting teacher with different tasks and activities
Timeline
Health Coordinator
Baylor Scott & White Medical Center - Lake Pointe
03.2023 - Current
ER Unit Secretary
Baylor University Medical Center
10.2019 - 02.2023
OR Unit Secretary
Baylor University Medical Center
04.2018 - 10.2019
Facility Liaison
CareFlite
05.2017 - 07.2018
ER Technician
Baylor Scott & White Medical Center – Carrollton
09.2014 - 05.2017
ER Unit Secretary
Baylor University Medical Center
01.2012 - 09.2014
Bachelor of Science - Health Studies Minor in Sociology
Texas Woman's University
Associates of Science - Liberal Science
Richland College
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