AUDREY MOMBACK
San Diego,CA
Summary
Bilingual English-Portuguese professional with 8+ years of administrative support and customer service experience in property management and business operations. Proven track record of managing daily operations, coordinating schedules, and ensuring seamless communication. Skilled in resolving inquiries, managing vendor relationships, and overseeing inventory with precision.
Experienced in creating positive customer experiences, streamlining processes, and managing tasks and projects. Thrives in high-paced settings, utilizing problem-solving abilities and commitment to client satisfaction. Excited to contribute administrative and customer service expertise to a team-focused, results-driven company.
Overview
8
8
years of professional experience
Work History
Personal Assistant
Private Home
San Diego, CA
01.2023 - 10.2024
- Managed all aspects of household operations, including coordinating vendor services, repairs, renovations, and deliveries to meet household needs efficiently.
- Monitored and optimized household inventories, achieving a 15% monthly savings through proactive stock management and timely replenishment.
- Organized household events and special occasions, arranging logistics for gatherings, hotel guest accommodations, and coordinating schedules for a family of 5.
Airbnb Property Manager
Private Airbnb
San Diego
03.2021 - 12.2023
- Managed daily operations for two Airbnb properties, overseeing guest communication, reservations, check-ins, and check-outs, while leading and training a team of two housekeepers to maintain consistent quality and efficiency.
- Conducted property inspections, coordinated maintenance, and handled laundry services, ensuring high standards and contributing to over 600 positive reviews (4, and 5 stars) from satisfied guests.
- Optimized property listings by updating descriptions, photos, and availability to attract high-quality guests and increase bookings.
Administrative Assistant
Auto Logic
San Diego
03.2017 - 03.2021
- Supported dealership operations by processing over 50 monthly sales documents, vehicle registrations, financing contracts, and releases of liability, ensuring accuracy and compliance with company policies.
- Delivered high-quality customer service by addressing inquiries, managing warranty contracts, scheduling appointments, and resolving issues promptly to enhance client satisfaction.
- Oversaw inventory management by placing office supply orders and maintaining detailed records, while coordinating document shipments for smooth logistical support.
- Accurately handled cash and credit card transactions, invoices, and record-keeping tasks, maintaining secure payment processing and meticulous documentation for over 130 customers weekly.
Education
Bachelor of Arts - Social Work
Brazil Lutheran University
Canoas, RSSkills
- Calendar and schedule management
- Administrative Support
- Customer service
- Client Relations
- Confidentiality
- Document Management
- Office Management
- Prioritization and Time Management
- Multitasking
- Attention to detail
- Proactive
- Excellent oral and written communication
- Smartsheet
- Microsoft Office Suite
Timeline
Personal Assistant
Private Home
01.2023 - 10.2024
Airbnb Property Manager
Private Airbnb
03.2021 - 12.2023
Administrative Assistant
Auto Logic
03.2017 - 03.2021
Bachelor of Arts - Social Work
Brazil Lutheran University