Audrey Munoz, CMP
Summary
Accomplished sales leader with a proven track record throughout my career, excelling in sales strategy and customer relationship management. Successfully exceeded individual revenue goals, as well as guided teams to achieve $6 million in room revenue. Committed to driving growth and enhancing client engagement through innovative sales initiatives.
Overview
14
14
years of professional experience
Work History
Associate Director of Sales
Hard Rock Las Vegas Hotel & Casino
07.2025 - Current
- Remained on staff as a team of six to execute the sales initiatives during closure, begin building customer interest, and secure group bookings for the future.
- Hard Rock International purchased the rights & ownership of The Mirage in 2022 and in July 2025, The Mirage officially closed its doors as we began to embark on a two-year renovation valued at $4 billion.
Associate Director of Sales
The Mirage Hotel & Casino
02.2023 - 07.2025
- Led team of three Convention Sales Managers in achieving combined room revenue goal of $6 million for 2023.
- Guided team through transitions following hotel acquisition, addressing new challenges effectively.
- Implemented targeted sales strategies to attract and convert convention business across all markets.
- Oversaw departmental initiatives, including training, policies, and procedures for Convention Sales.
- Collaborated with Executive Director of Sales on annual business planning and revenue goals.
- Developed programs aimed at improving room sales during soft and off-peak periods.
- Maintained responsibilities as National Sales Manager while leading Convention Sales efforts.
National Sales Manager
The Mirage Hotel & Casino
12.2018 - 02.2023
- Oversee the East Coast market for all groups with 400 or more sleeping rooms on peak.
- Evaluate and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Develop and conduct persuasive verbal and written sales presentations to prospect clients.
- Execute pre-qualification and rate negotiations, issue contracts, process bookings and appropriate follow-up correspondence with clients.
- Hosts prospective clients visiting the hotel to include customer entertainment such as dining in hotel restaurants and accompanying to shows.
- Develop new and grow existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections and written communication.
- Manage and conduct special events, site inspections, and off-site presentations for potential clients.
- Partner and strategize with other managers & respective Global Sales Directors by traveling to clients in-market to educate on hotel benefits and new offerings.
- Attend and represent The Mirage at trade shows, presentations, sales trips, etc.
Senior National Sales Manager
New York-New York Hotel & Casino
09.2017 - 12.2018
- Oversaw the West Coast market for groups of 10 or more sleeping rooms on peak.
- Responsible for establishing and retaining client relationships to meet and exceed revenue goals by prospecting, making sales calls, entertaining and conducting site inspections through persuasive verbal and written communication.
- Attend tradeshows and participated in sales calls throughout the United States.
- Work hand-in-hand with multiple departments to provide seamless operations for all programs.
National Sales Manager
New York-New York Hotel & Casino
09.2015 - 09.2017
- Oversaw the West Coast market for groups of 10 or more sleeping rooms on peak.
- Responsible for establishing and retaining client relationships to meet and exceed revenue goals by prospecting, making sales calls, entertaining and conducting site inspections through persuasive verbal and written communication.
- Attend tradeshows and participated in sales calls throughout the United States.
- Work hand-in-hand with multiple departments to provide seamless operations for all programs.
Convention Sales Manager
Bellagio Hotel & Casino
04.2012 - 09.2015
- Responsible for East Coast and International markets, ranging between 51 – 199 rooms on peak.
- Evaluated RFPs received to make the best business decisions for the hotel concerning room rates, food and beverage minimums, and meeting space assessment.
- Secured group business with sleeping rooms, function space, and food and beverage events, while growing revenue and maximizing the average daily room rate.
- Solicited new customers and maintained relationships by attending trade shows, sales calls, and other means of entertainment.
- Department Committees: Better Business Practices, Site Inspections, and Entertainment & Philanthropy.
Skills
- Sales strategy and revenue management
- Contract negotiation and proposal writing
- Market analysis and account development
- Customer relationship management
Awards
- Chairman’s Club, 2022
- Chairman’s Club, 2017
Timeline
Associate Director of Sales
Hard Rock Las Vegas Hotel & Casino
07.2025 - Current
Associate Director of Sales
The Mirage Hotel & Casino
02.2023 - 07.2025
National Sales Manager
The Mirage Hotel & Casino
12.2018 - 02.2023
Senior National Sales Manager
New York-New York Hotel & Casino
09.2017 - 12.2018
National Sales Manager
New York-New York Hotel & Casino
09.2015 - 09.2017
Convention Sales Manager
Bellagio Hotel & Casino
04.2012 - 09.2015