Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Audrey Najera

Porterville,CA

Summary

Experienced in customer service, thriving on working with people and embracing new challenges. Excels in roles in retail, sales, or attending to individuals. Dedication to continuous learning and hard work drives to exceed expectations in any position held, allowing growth alongside the company and sharing knowledge with others. Natural ability to connect with everyone, consistently delivering exceptional results in any task undertaken. Bilingual skills further enhance versatility. Professional in retail management with strong leadership and problem-solving abilities. Proven track record of fostering team collaboration and achieving high-performance outcomes. Adaptable and reliable, excelling in fast-paced environments while prioritizing customer satisfaction and operational efficiency. Expertise extends to inventory control, staff training, and conflict resolution.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Retail Shift Supervisor

Smart & Final, Extra!
09.2015 - 04.2021
  • Work on register, greet customers and help them with their purchases, help them find what they need, communicate with owners of businesses who purchase bulks of items and make sure we have them on hand
  • DSD, receiving area, unloading trucks
  • Opening store, morning paper work for daily sales, register preparations, counting money, checks, wic
  • In charge of the preparing for the new weekly advertisement
  • Making sure all associates are taking breaks at appropriate times and keeping the store looking in great condition throughout the day
  • Im learning more with my acknowledgement of years working as a cashier in different retail jobs
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Cashier

Kohls Department Store
03.2015 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Barista

Starbucks
03.2015 - 05.2015
  • Making drinks from coffee, shakes, teas, and pastries
  • Working the register and basically providing great customer service each day
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Head Cash/Retail Assistant Manager

99 Cents Only Stores
08.2006 - 02.2015
  • I started as a cashier and made my way up to management
  • I helped customers find what they need, I organized, stock, facing, and sometimes keep stay on top of everyone's breaks and lunches
  • I manage what goes in the front of the store so it will look neat and presentable for customers, I did store orders, opening/closing store, handling money, assigning tasks, unloading trucks, DSD receiving, scanning incoming merchandise, scrapping damage products, knowledge in hazardous waste, payments/deposits, coaching's and writeups
  • Paper work I did for the day was to calculate recent sales comparing them to last years sales, I would fax employee schedules to the district manager and any other documents that were needed, I would send emails to different areas of corporate when having any issues, I was always making phone calls when it came to money orders, systems were down, conference calls and customer service. I also prepared orientation for the new hires
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.

CNA/Caregiver

Valley Care
08.2008 - 07.2009
  • I took vitals, groomed, showered, charting food, one on one, feeding, changing linens, helping clients with anything else in their daily routines
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Education

High School Diploma -

Porterville High School
Porterville, CA

Student - Cosmetology

Milan Institute Of Cosmetology
Visalia, CA
03.2012

High School Diploma -

Madison High School
Online
01-2012

CNA/Caregiver -

Valley Care
Porterville, CA
07.2009

Skills

  • Leadership
  • Management
  • Customer service
  • Supervising experience
  • Communication skills
  • Sales
  • Customer engagement
  • Store operations
  • Health and safety compliance
  • Skill development
  • Store maintenance
  • Shift scheduling
  • Merchandise display
  • Returns processing
  • Staff training and development
  • Budgeting and financial management
  • Merchandise inspection
  • Drawer preparation
  • Willingness to learn
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Cash handling and reconciliation
  • Active listening
  • Delegation and supervision
  • Staff coaching and training

Personal Information

Authorized To Work: US

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Retail Shift Supervisor

Smart & Final, Extra!
09.2015 - 04.2021

Cashier

Kohls Department Store
03.2015 - 08.2015

Barista

Starbucks
03.2015 - 05.2015

CNA/Caregiver

Valley Care
08.2008 - 07.2009

Head Cash/Retail Assistant Manager

99 Cents Only Stores
08.2006 - 02.2015

CNA/Caregiver -

Valley Care

High School Diploma -

Porterville High School

Student - Cosmetology

Milan Institute Of Cosmetology

High School Diploma -

Madison High School

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Audrey Najera