Audrey Nemeno
ANCHORAGE
Summary
Highly motivated and detail-oriented professional with an associate’s degree and three years of experience in fast-paced, customer-facing and operational roles. Known for a strong work ethic, adaptability, and a proactive approach to learning new systems and processes. A reliable, organized, and personable team contributor with excellent interpersonal and communication skills, eager to transition into a corporate or office-based environment and take on new challenges.
Overview
6
6
years of professional experience
Work History
Boba Barista
Happy House Tea
08.2024 - Current
- Prepared and served a variety of boba tea drinks following standard recipes.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted customers in selecting beverages, providing recommendations based on preferences.
- Operated point-of-sale system for processing transactions efficiently and accurately.
Lead Sales Associate
Oil & Vinegar
07.2024 - 06.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Executed daily sales transactions accurately and efficiently, ensuring customer satisfaction.
- Trained new associates on sales techniques and store policies to improve team performance.
- Collaborated with management to create promotional displays, driving customer engagement.
- Resolved customer complaints promptly, maintaining high service standards and loyalty.
Installation and Service Technician
Zagg Invisibleshield
09.2022 - 01.2023
- Installed screen protectors on a wide range of smartphone models with high accuracy and attention to detail
- Assisted customers with device protection solutions, explaining product benefits and ensuring proper fit and satisfaction
- Coordinated phone repair services, including intake, diagnostics, and communication between customers and repair technicians
- Maintained organized records of repairs, warranties, and replacements to ensure efficient service flow.
- Performed post-repair quality checks on mobile devices to verify full functionality
Front Desk Ticket Agent
Hilltop Ski Area
07.2021 - 05.2022
- Operated the ticket desk independently during shifts, managing high volumes of customer transactions and inquiries
- Sold and processed season passes, reloadable tickets, rentals, and ski school/lesson registrations
- Assisted guests in understanding ticketing options, pricing, and procedures to ensure a smooth experience
- Answered phone calls and provided clear information on passes, lessons, rentals, and resort policies
- Processed transactions efficiently, ensuring accuracy in cash handling and refunds.
- Maintained knowledge of event schedules and policies to assist customers effectively.
Lead Counter Sales Associate
Goodwill Industries
07.2020 - 09.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to achieve sales goals and improve store performance.
Education
Bachelor of Science - Nursing
University of Alaska Anchorage
Anchorage, AK05-2028
Associate of Arts - General Studies
University of Alaska Anchorage
Anchorage, AK12-2025
High School Diploma -
Service High School
Anchor, IL05-2023
Skills
- Strong work ethic
- Scheduling, Coordination & Administrative Tasks
- Proficient in POS systems
- Independent Work & Time Management
- Bilingual Communication (English & Filipino)
- Adaptability & Fast Learning Ability
Timeline
Boba Barista
Happy House Tea
08.2024 - Current
Lead Sales Associate
Oil & Vinegar
07.2024 - 06.2025
Installation and Service Technician
Zagg Invisibleshield
09.2022 - 01.2023
Front Desk Ticket Agent
Hilltop Ski Area
07.2021 - 05.2022
Lead Counter Sales Associate
Goodwill Industries
07.2020 - 09.2021
Bachelor of Science - Nursing
University of Alaska Anchorage
Associate of Arts - General Studies
University of Alaska Anchorage
High School Diploma -
Service High School