Audrey Newton
Chilhowie,VA
Summary
Dynamic professional with a proven track record through customer relationships and quality assurance. Skilled in implementing efficient workflows and fostering positive relationships, enhancing service delivery. Recognized for strong communication and problem-solving abilities, contributing to a supportive team environment and improving operational efficiency.
Work History
Social Skills and Recreational Counselor
Serrato Corp.
- Developed schedules of activities and community outings to create expressive outlets for residents.
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.
- Recorded and monitored residents progress to document responses to therapy.
- Documented overall well-being of residents and progress to evaluate activities for enjoyment and efficacy.
- Coordinated field trips which expanded participants'' cultural understanding__and knowledge of local attractions.
- Collaborated with fellow counselors to plan and execute memorable events such as talent shows, themed days, and holidays.
- Ensured a welcoming experience for all participants by offering personalized support.
- Increased attendance at special events by developing targeted outreach initiatives within the local community.
- Managed conflict resolution among residents by employing effective communication techniques and promoting understanding.
- Developed strong rapport with families through consistent communication about camper progress and experiences.
- Fostered positive relationships with campers, parents, and staff to promote a supportive community atmosphere.
- Ensured a safe environment for campers through strict enforcement of safety rules.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Transported and escorted program participants to and from activities and on field trips.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Patient Access Supervisor
Ensemble Health Partners
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
Safety Coordinator
RNG Land Management
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Conducted investigations into incidents and reported on findings.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Reduced accident rates through the development and implementation of effective safety training programs.
Contact Tracing Supervisor
Mount Rogers Health District
- Facilitated cross-functional collaboration between departments for more effective resource allocation during outbreaks.
- Spearheaded initiatives aimed at increasing public awareness about the importance of cooperation with contact tracers.
- Enhanced contact tracing efficiency by implementing innovative strategies and leveraging technology tools.
- Mentored new hires on best practices for efficient case investigation and follow-up procedures.
- Coordinated outreach efforts to communities disproportionately affected by COVID-19, promoting health equity in response initiatives.
- Played an instrumental role in expanding the organization''s capacity to handle increased caseloads during peak periods.
- Optimized case prioritization process, ensuring high-risk contacts were addressed promptly.
Education
N/A - Aerospace Engineering
Six Sigma Lean - Green Belt
High School Diploma -
2009
Skills
- Activity planning
- Arts and crafts
- Special needs support
- Outdoor education
- Hiking and backpacking
- Canoeing and kayaking
- Instructional skills
- Sports coaching
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Positive engagement
- Clear communication
- Planning and scheduling
- Team collaboration
- Team leadership
- Effective communication
- Verbal and written communication
- Safety awareness
- Decision-making
- Flexibility and adaptability
- Problem resolution
- Relationship building
- Outstanding communication and interpersonal skills
- Group leadership
- Lesson planning
- Behavior management
- Safety management
- Staff management
- Life skills development
- Staff development
- Issue identification and resolution
- Emotional intelligence
- Event coordination
- Activity scheduling
- Medication supervision
- Needs assessment
- First aid and CPR
- Friendly, positive attitude
- Teamwork
Timeline
Social Skills and Recreational Counselor - Serrato Corp.
Patient Access Supervisor - Ensemble Health Partners
Safety Coordinator - RNG Land Management
Contact Tracing Supervisor - Mount Rogers Health District
Florida State University - N/A, Aerospace Engineering
Flagler College - Six Sigma Lean , Green Belt
David Crockett High School - High School Diploma,
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