Summary
Enthusiastic self starter with strong leadership and interpersonal skills, proven success managing multiple priorities, and a
great attitude seeking a position with opportunities to display initiative, assume responsibility and make a positive
contribution.
Overview
22
22
years of professional experience
Work History
Loan Processor I (temp)
Signature Consultants, LLC
04.2013 - 10.2013
Assignment: US Bank Home Mortgage
- Provided support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgage loan applications.
- Reviewed and verified borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.
- Ensured compliance with company policies, underwriting guidelines and lending-program requirements.
Loan Coordinator
Washington Federal
06.2011 - 04.2013
- Processed and closed mortgage loan applications according to policies and procedures and regulatory guidelines.
- Participated in loan and product development and referral activities.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Collected customer loan payments.
- Sold cashier's checks, traveler's checks and money orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Loan Processor / Office Manager / Loan Officer
Bank of America Home Loans
07.2007 - 04.2011
- Originated mortgage loans including FHA, VA, Conventional and USDA.
- Qualified customers to determine financing options.
- Cultivated partnerships with realtors, builders, and other professionals.
- Managed administrative functions within the office.
- Represented the branch at marketing and networking functions.
- Managed trade show participation.
- Conducted daily pipeline reviews of all active loans.
- Participated in weekly pipeline report meetings with processing supervisors and reported issues to branch manager and/or loan officers.
Administrative Assistant
Home Builders Association of Marion/Polk Counties
09.2006 - 07.2007
- Managed the daily office operations of the association, including the content and maintenance of the member web site, membership records and database, membership applications and renewals, and dues payments.
- Prepared minutes and reports for Board of Directors and committee meetings.
- Coordinated association projects, functions, and meetings.
- Developed and maintained operations manual.
- Managed administrative functions for Tour of Homes including design of marketing materials, scheduling and accounts receivables.
Executive Assistant (temp)
Department of Human Services
01.2006 - 09.2006
- Executive and administrative assistance for a department with 100 employees and three directors.
- Managed and produced project portfolios and monthly operations reports.
- Monitored statistical trends and performance measures.
- Prepared position descriptions and other personnel documents and processed new hire paperwork.
Administrative Support
Galt Foundation
11.2004 - 11.2005
- Staffing Agency
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Coordinated board and committee meetings, including schedules and information preparation and distribution
- Personnel and recruitment coordination.
- Developed procedures, systems and forms.
- Managed office supplies, vendors, organization and upkeep.
Administrative Specialist (temp)
Department of Human Services
06.2002 - 11.2003
- Performed administrative and executive support tasks including personnel administration and recruitment coordination.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Organized all new hire, security and temporary paperwork.
- Developed procedures, systems and forms.
Operations Manager
Department of Human Services
06.2001 - 06.2002
- Recruited, hired, trained, assigned and monitored work.
- Identified training or performance issues.
- Prepared performance appraisals.
- Applied progressive discipline guidelines under a collective bargaining agreement in dealing with performance and production issues.
- Ensured program delivery standards were met in the administration of the Oregon Health Plan.
- Responded to complaints and grievances.
- Reviewed client records for compliance with and adherence to program rules and regulations.
Case Manager
Department of Human Services
11.2000 - 06.2001
- Reviewed applications and determined program eligibility.
- Explained rules, regulations, procedures, and responsibilities.
- Computed and issued benefit amounts.
- Provided needs based case management to up to 30 families.
- Developed Employment Development Plans and monitored attendance and compliance.
- Collaborated with team members and partner agencies in the development of programs and educational opportunities.
Program Representative 1
Department of Justice
12.1999 - 11.2000
- Planned, coordinated and conducted child support education workshops.
- Interviewed participants to gather information and cooperation in order to establish paternity and child support orders.
- Developed and maintained programs with public service agencies.
- Researched and responded to inquiries.
- Oriented staff and program participants.
- Tracked financial data for use in computing support orders.
- Gave presentations at conferences, community fairs, schools, and partner agencies.
- Monitored programs.
- Performed in-depth reviews of cases.
Case Manager
Department of Human Services
11.1996 - 06.1999
- Reviewed applications and determined program eligibility.
- Explained rules, regulations, procedures, and responsibilities.
- Computed and issued benefit amounts.
- Provided needs based case management to up to 30 families.
- Developed Employment Development Plans and monitored attendance and compliance.
- Collaborated with team members and partner agencies in the development of programs and educational opportunities.
Assistant Manager
Merle West Medical Center
05.1991 - 07.1996
- Supervised three units responsible for obtaining authorizations and referrals according to payer requirements and arranging for hospital admissions and follow-up appointments.
- Personnel management, budgeting, and training.
- Developed operating plans and authored procedures.
- Created and delivered training.
-
Instrumental in the creation and successful operation of a new ancillary department, centralizing outpatient scheduling and registration.
- Facilitated the planning, development and programming of Meditech IT system for the admitting and ancillary scheduling modules including training design and delivery for over 1,000 employees.
Education
GED -
Skills
- 65 WPM typing speed
- Excellent communication skills
- Excellent planner and coordinator
- Employee training and development
- Medicare and Medicaid applications
- Budget development
- Staff training/development
- Employee scheduling
- Project management
- Child Welfare Services/Case Management System (CWS/CMS)
Timeline
Loan Processor I (temp) - Signature Consultants, LLC
04.2013 - 10.2013
Loan Coordinator - Washington Federal
06.2011 - 04.2013
Loan Processor / Office Manager / Loan Officer - Bank of America Home Loans
07.2007 - 04.2011
Administrative Assistant - Home Builders Association of Marion/Polk Counties
09.2006 - 07.2007
Executive Assistant (temp) - Department of Human Services
01.2006 - 09.2006
Administrative Support - Galt Foundation
11.2004 - 11.2005
Administrative Specialist (temp) - Department of Human Services
06.2002 - 11.2003
Operations Manager - Department of Human Services
06.2001 - 06.2002
Case Manager - Department of Human Services
11.2000 - 06.2001
Program Representative 1 - Department of Justice
12.1999 - 11.2000
Case Manager - Department of Human Services
11.1996 - 06.1999
Assistant Manager - Merle West Medical Center
05.1991 - 07.1996
Klamath Lake Employment Training Institute - GED,