Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Audrey Nowatzyk

San Jose,California

Summary

A driven customer service worker with a proven track record in the retail industry, seeking to transition upwards into a hotel guest service position. With a genuine passion for providing exceptional customer experiences, I possess excellent communication, intuition, and interpersonal skills that enable me to connect with guests of all kinds on a personal level, often even anticipating their needs. Known for my friendly and approachable demeanor at previous jobs, I consistently exceed expectations by delivering top-notch service and resolving inquiries and concerns with efficiency and professionalism.


Now eager to work at a higher level of customer service beyond retail, I have a strong commitment to creating refined, and elevated guest experiences. My extensive experience in retail has honed my problem-solving abilities, ensuring that every guest would receive personalized attention and a memorable stay. With a deep understanding of customer expectations and a passion for exceeding them, I am confident that my dedication and expertise will make me a valuable asset to any guest service team.

Overview

2
2
years of professional experience

Work History

Store Associate

UPS
01.2024 - Current
  • Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
  • Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
  • Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
  • Managed multiple priorities simultaneously by efficiently organizing workload while maintaining focus on delivering excellent results under pressure.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Retail Associate

Victoria's Secret & PINK
05.2022 - 08.2023
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.

Education

Psychology

University of Colorado At Boulder
Boulder, CO
05.2025

High School Diploma -

Saratoga High School
Saratoga, CA
06.2021

Skills

  • Outstanding Customer Service
  • Customer Assistance
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Problem-solving acumen
  • Organization
  • Flexible Schedule Adaptability
  • Reliable and Responsible

Languages

Chinese (Mandarin)
Limited Working
English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Associate

UPS
01.2024 - Current

Retail Associate

Victoria's Secret & PINK
05.2022 - 08.2023

Psychology

University of Colorado At Boulder

High School Diploma -

Saratoga High School
Audrey Nowatzyk