Overview
Work History
Education
Skills
References
Timeline
Generic

Audrey Oliphant

Newton,IA

Overview

12
12
years of professional experience

Work History

Office Associate

Warnick Mechanical
Newton, IA
05.2022 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained confidential records relating to personnel matters.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Coded and entered daily invoices with in-house accounting software.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Used judgment and initiative in handling confidential matters and requests.
  • Provided administrative support to management team including preparing reports and presentations.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Provided timely updates to customers regarding their orders or requests.
  • Received or prepared work orders.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Maintained logs of all incoming calls and assigned tasks.
  • Arranged for repairs to restore service and schedules.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received and dispatched calls for emergency services.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Participated in team meetings discussing changes in procedures or processes.
  • Investigated and resolved customer and vendor issues to retain business.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Developed pricing strategies to ensure maximum profitability of products and services.
  • Analyzed customer purchase history data in order to uncover opportunities for cross-selling or upselling products and services.
  • Responded to customer inquiries about billing issues, account status, and payment options.
  • Received and submitted payments and applied amounts to customer balances.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Produced films and other video products, regulating distribution and operating film library.
  • Designed promotional materials using graphic design software applications.

Studio Owner

Audrey Oliphant Photography
Newton, IA
01.2013 - 10.2023
  • Create portfolios for clients to showcase work.
  • Managed social media platforms, posting engaging content to increase visibility and client engagement.
  • Managed photography studio equipment, scheduling maintenance and upgrades as needed.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Directed models and subjects during photo shoots to capture desired expressions and poses.
  • Manipulated and enhanced scanned or digital images using computers and specialized software.
  • Assist in planning setup of shoots including location scouting.
  • Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
  • Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
  • Selected and assembled equipment and required background properties.
  • Advise on appropriate poses, props, and backgrounds for each shot taken.

Education

High School Diploma -

Newton High School
Newton
05-2002

Skills

  • Reception duties
  • Multi-line telephone management
  • Scheduling
  • Paperwork processing
  • Document control
  • Front desk oversight
  • Data entry
  • Calendar management
  • File organization
  • Document management
  • Data entry expertise
  • Report preparation
  • Spreadsheet creation
  • Driver communication
  • Prioritizing calls
  • Workflow prioritization
  • Schedule management
  • Active listening
  • Service coordination
  • Critical thinker
  • Timesheet verification
  • Employee file management
  • Check preparation
  • Direct deposit processing
  • Digital enhancements
  • Photo editing
  • Social media marketing
  • Social media
  • Mail handling
  • Call handling
  • Payment processing
  • Invoice processing
  • File maintenance
  • Relationship building

References

References available upon request.

Timeline

Office Associate

Warnick Mechanical
05.2022 - Current

Studio Owner

Audrey Oliphant Photography
01.2013 - 10.2023

High School Diploma -

Newton High School

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