Audrey Oliphant
Newton,IA
Overview
12
12
years of professional experience
Work History
Office Associate
Warnick Mechanical
Newton, IA
05.2022 - Current
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Used judgment and initiative in handling confidential matters and requests.
- Provided administrative support to management team including preparing reports and presentations.
- Administered payroll and maintained proper documentation of employee personnel.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their orders or requests.
- Received or prepared work orders.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Maintained logs of all incoming calls and assigned tasks.
- Arranged for repairs to restore service and schedules.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Participated in team meetings discussing changes in procedures or processes.
- Investigated and resolved customer and vendor issues to retain business.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Developed pricing strategies to ensure maximum profitability of products and services.
- Analyzed customer purchase history data in order to uncover opportunities for cross-selling or upselling products and services.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Received and submitted payments and applied amounts to customer balances.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Produced films and other video products, regulating distribution and operating film library.
- Designed promotional materials using graphic design software applications.
Studio Owner
Audrey Oliphant Photography
Newton, IA
01.2013 - 10.2023
- Create portfolios for clients to showcase work.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Managed photography studio equipment, scheduling maintenance and upgrades as needed.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Directed models and subjects during photo shoots to capture desired expressions and poses.
- Manipulated and enhanced scanned or digital images using computers and specialized software.
- Assist in planning setup of shoots including location scouting.
- Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Selected and assembled equipment and required background properties.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
Education
High School Diploma -
Newton High School
Newton05-2002
Skills
- Reception duties
- Multi-line telephone management
- Scheduling
- Paperwork processing
- Document control
- Front desk oversight
- Data entry
- Calendar management
- File organization
- Document management
- Data entry expertise
- Report preparation
- Spreadsheet creation
- Driver communication
- Prioritizing calls
- Workflow prioritization
- Schedule management
- Active listening
- Service coordination
- Critical thinker
- Timesheet verification
- Employee file management
- Check preparation
- Direct deposit processing
- Digital enhancements
- Photo editing
- Social media marketing
- Social media
- Mail handling
- Call handling
- Payment processing
- Invoice processing
- File maintenance
- Relationship building
References
References available upon request.
Timeline
Office Associate
Warnick Mechanical
05.2022 - Current
Studio Owner
Audrey Oliphant Photography
01.2013 - 10.2023
High School Diploma -
Newton High School