Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Audrey Orense

Federal Way,WA

Summary

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Dedicated and focused project manager with over 3 years of experience excelling at prioritizing, completing multiple tasks simultaneously ands following through to achieve project goals.

Overview

4
4
years of professional experience

Work History

Project Manager

Johnson Controls, Inc. fka SimplexGrinnell
Seattle, WA
04.2021 - 06.2023
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Oversaw workforce schedules and allocated resources in collaboration with Service Managers in order to achieve project goals.
  • Managed inspection activities and reports for client and Redmond Fire Department.

Sales Coordinator

Johnson Controls, Inc. fka SimplexGrinnell
Seattle, WA
12.2020 - 04.2021
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Completed outbound collection calls and sent emails to resolve issues and encourage customer payment of overdue invoices.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.

Sales Coordinator

frank green
Seattle, WA
01.2020 - 09.2020
  • Coordinated and finalized sales proposals to complete purchases.
  • Reduced process gaps by supporting and training 5 field representatives on orders, tracking, expenses and sales protocol including warehouse team.
  • Identified appropriate solutions to minimize issues and quickly solve problems including all customer service issues.
  • Researched out-of-stock items to order additional inventory from Australia/China to ensure large accounts are fulfilled and ensuring SKU codes are up to date.
  • Collaborated with Director of Operations and President on a weekly basis to implement processes, identify and correct problems and document revisions for procedures.
  • Planned and executed Popups and exhibits and successfully obtained new accounts.

Administrative Assistant

Allied Residential
Renton, WA
06.2019 - 01.2020
  • Processed financial documents including contracts, expense reports and invoices.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Prepared weekly, monthly, and quarterly financial reports for over 20 properties.

Education

Bachelor of Arts - Communications

Seattle Pacific University
Seattle, WA

Associate of Arts - Business Administration

Bellevue College
Bellevue, WA

Skills

  • Proficient in MS Office
  • Excellent Verbal and Written Communication
  • Strong Work Ethic
  • Great Relationship Building
  • Adaptable, Willingness to Learn and Improve
  • Strong Attention to Detail

Timeline

Project Manager

Johnson Controls, Inc. fka SimplexGrinnell
04.2021 - 06.2023

Sales Coordinator

Johnson Controls, Inc. fka SimplexGrinnell
12.2020 - 04.2021

Sales Coordinator

frank green
01.2020 - 09.2020

Administrative Assistant

Allied Residential
06.2019 - 01.2020

Bachelor of Arts - Communications

Seattle Pacific University

Associate of Arts - Business Administration

Bellevue College

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Audrey Orense