Audrey Orona

• Communicated daily with parents, addressing concerns and explaining concepts to children clearly.
• Resolved customer issues empathetically by validating parental concerns and clarifying policies.
• Managed conflicts effectively and adapted in unexpected situations with composure.
• Regulated emotions while handling tantrums and aggressive behavior in high-energy settings.
• Built trust with children and parents through collaborative projects and events.
• Organized multiple children and activities by adhering to strict schedules.
• Caught small mistakes or unfinished tasks by leveraging attention to detail.

Practiced empathy, conflict resolution, multitasking, and active listening consistently.

• Managed inventory of supplies such as menus, condiments, linens.
• Maintained records of reservations, cancellations, special requests, no-shows.
• Trained new hostesses in customer service and job duties.
• Resolved any complaints or issues with customers quickly and professionally.
• Ensured that all guests received prompt, courteous attention from the hostesses.
• Answered telephone to provide dining information and take reservations.
• Settled disputes or helped solve other customer concerns.

• Demonstrated knowledge of wine selection, pairings, vintages.
• Assisted other wait staff members in times of heavy customer traffic.
• Developed positive relationships with regular customers through friendly conversation.
• Provided accurate change for cash transactions using a cash register system.
• Checked back with customers throughout meal service to ensure satisfaction.
• Prepared checks accurately and processed payments promptly.
• Answered questions about menu items, ingredients, and pricing.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Trained new employees to perform duties.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.